Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/jobs/conversations/update_message_status_job.rb

@@ -0,0 +1,21 @@
+class Conversations::UpdateMessageStatusJob < ApplicationJob
+  queue_as :deferred
+
+  # This job only support marking messages as read or delivered, update this array if we want to support more statuses
+  VALID_STATUSES = %w[read delivered].freeze
+
+  def perform(conversation_id, timestamp, status = :read)
+    return unless VALID_STATUSES.include?(status.to_s)
+
+    conversation = Conversation.find_by(id: conversation_id)
+
+    return unless conversation
+
+    # Mark every message created before the user's viewing time read or delivered
+    conversation.messages.where(status: %w[sent delivered])
+                .where.not(message_type: 'incoming')
+                .where('messages.created_at <= ?', timestamp).find_each do |message|
+      Messages::StatusUpdateService.new(message, status).perform
+    end
+  end
+end