Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/jobs/conversations/resolution_job.rb

@@ -0,0 +1,27 @@
+class Conversations::ResolutionJob < ApplicationJob
+  queue_as :low
+
+  def perform(account:)
+    # limiting the number of conversations to be resolved to avoid any performance issues
+    resolvable_conversations = conversation_scope(account).limit(Limits::BULK_ACTIONS_LIMIT)
+    resolvable_conversations.each do |conversation|
+      # send message from bot that conversation has been resolved
+      # do this is account.auto_resolve_message is set
+      ::MessageTemplates::Template::AutoResolve.new(conversation: conversation).perform if account.auto_resolve_message.present?
+      conversation.add_labels(account.auto_resolve_label) if account.auto_resolve_label.present?
+      conversation.toggle_status
+    end
+  end
+
+  private
+
+  def conversation_scope(account)
+    base_scope = if account.auto_resolve_ignore_waiting
+                   account.conversations.resolvable_not_waiting(account.auto_resolve_after)
+                 else
+                   account.conversations.resolvable_all(account.auto_resolve_after)
+                 end
+    # Exclude orphan conversations where contact was deleted but conversation cleanup is pending
+    base_scope.where.not(contact_id: nil)
+  end
+end