Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/jobs/action_cable_broadcast_job.rb

@@ -0,0 +1,44 @@
+class ActionCableBroadcastJob < ApplicationJob
+  queue_as :critical
+  include Events::Types
+
+  CONVERSATION_UPDATE_EVENTS = [
+    CONVERSATION_READ,
+    CONVERSATION_UPDATED,
+    TEAM_CHANGED,
+    ASSIGNEE_CHANGED,
+    CONVERSATION_STATUS_CHANGED
+  ].freeze
+
+  def perform(members, event_name, data)
+    return if members.blank?
+
+    broadcast_data = prepare_broadcast_data(event_name, data)
+    broadcast_to_members(members, event_name, broadcast_data)
+  end
+
+  private
+
+  # Ensures that only the latest available data is sent to prevent UI issues
+  # caused by out-of-order events during high-traffic periods. This prevents
+  # the conversation job from processing outdated data.
+  def prepare_broadcast_data(event_name, data)
+    return data unless CONVERSATION_UPDATE_EVENTS.include?(event_name)
+
+    account = Account.find(data[:account_id])
+    conversation = account.conversations.find_by!(display_id: data[:id])
+    conversation.push_event_data.merge(account_id: data[:account_id])
+  end
+
+  def broadcast_to_members(members, event_name, broadcast_data)
+    members.each do |member|
+      ActionCable.server.broadcast(
+        member,
+        {
+          event: event_name,
+          data: broadcast_data
+        }
+      )
+    end
+  end
+end