Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/jobs/account/contacts_export_job.rb

@@ -0,0 +1,65 @@
+class Account::ContactsExportJob < ApplicationJob
+  queue_as :low
+
+  def perform(account_id, user_id, column_names, params)
+    @account = Account.find(account_id)
+    @params = params
+    @account_user = @account.users.find(user_id)
+
+    headers = valid_headers(column_names)
+    generate_csv(headers)
+    send_mail
+  end
+
+  private
+
+  def generate_csv(headers)
+    csv_data = CSV.generate do |csv|
+      csv << headers
+      contacts.each do |contact|
+        csv << headers.map { |header| contact.send(header) }
+      end
+    end
+
+    attach_export_file(csv_data)
+  end
+
+  def contacts
+    if @params.present? && @params[:payload].present? && @params[:payload].any?
+      result = ::Contacts::FilterService.new(@account, @account_user, @params).perform
+      result[:contacts]
+    elsif @params[:label].present?
+      @account.contacts.resolved_contacts(use_crm_v2: @account.feature_enabled?('crm_v2')).tagged_with(@params[:label], any: true)
+    else
+      @account.contacts.resolved_contacts(use_crm_v2: @account.feature_enabled?('crm_v2'))
+    end
+  end
+
+  def valid_headers(column_names)
+    (column_names.presence || default_columns) & Contact.column_names
+  end
+
+  def attach_export_file(csv_data)
+    return if csv_data.blank?
+
+    @account.contacts_export.attach(
+      io: StringIO.new(csv_data),
+      filename: "#{@account.name}_#{@account.id}_contacts.csv",
+      content_type: 'text/csv'
+    )
+  end
+
+  def send_mail
+    file_url = account_contact_export_url
+    mailer = AdministratorNotifications::AccountNotificationMailer.with(account: @account)
+    mailer.contact_export_complete(file_url, @account_user.email)&.deliver_later
+  end
+
+  def account_contact_export_url
+    Rails.application.routes.url_helpers.rails_blob_url(@account.contacts_export)
+  end
+
+  def default_columns
+    %w[id name email phone_number]
+  end
+end

research/chatwoot/app/jobs/account/conversations_resolution_scheduler_job.rb

@@ -0,0 +1,10 @@
+class Account::ConversationsResolutionSchedulerJob < ApplicationJob
+  queue_as :scheduled_jobs
+
+  def perform
+    Account.with_auto_resolve.find_each(batch_size: 100) do |account|
+      Conversations::ResolutionJob.perform_later(account: account)
+    end
+  end
+end
+Account::ConversationsResolutionSchedulerJob.prepend_mod_with('Account::ConversationsResolutionSchedulerJob')