Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/widget/store/modules/agent.js

@@ -0,0 +1,67 @@
+import { getAvailableAgents } from 'widget/api/agent';
+import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
+import { getFromCache, setCache } from 'shared/helpers/cache';
+
+const state = {
+  records: [],
+  uiFlags: {
+    isError: false,
+    hasFetched: false,
+  },
+};
+
+export const getters = {
+  getHasFetched: $state => $state.uiFlags.hasFetched,
+  availableAgents: $state =>
+    $state.records.filter(agent => agent.availability_status === 'online'),
+};
+
+const CACHE_KEY_PREFIX = 'chatwoot_available_agents_';
+
+export const actions = {
+  fetchAvailableAgents: async ({ commit }, websiteToken) => {
+    try {
+      const cachedData = getFromCache(`${CACHE_KEY_PREFIX}${websiteToken}`);
+      if (cachedData) {
+        commit('setAgents', cachedData);
+        commit('setError', false);
+        commit('setHasFetched', true);
+        return;
+      }
+
+      const { data } = await getAvailableAgents(websiteToken);
+      const { payload = [] } = data;
+      setCache(`${CACHE_KEY_PREFIX}${websiteToken}`, payload);
+      commit('setAgents', payload);
+      commit('setError', false);
+      commit('setHasFetched', true);
+    } catch (error) {
+      commit('setError', true);
+      commit('setHasFetched', true);
+    }
+  },
+  updatePresence: async ({ commit }, data) => {
+    commit('updatePresence', data);
+  },
+};
+
+export const mutations = {
+  setAgents($state, data) {
+    $state.records = data;
+  },
+  updatePresence: MutationHelpers.updatePresence,
+  setError($state, value) {
+    $state.uiFlags.isError = value;
+  },
+  setHasFetched($state, value) {
+    $state.uiFlags.hasFetched = value;
+  },
+};
+
+export default {
+  namespaced: true,
+  state,
+  getters,
+  actions,
+  mutations,
+};