Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/widget/router.js

@@ -0,0 +1,77 @@
+import { createRouter, createWebHashHistory } from 'vue-router';
+import ViewWithHeader from './components/layouts/ViewWithHeader.vue';
+import store from './store';
+
+const router = createRouter({
+  history: createWebHashHistory(),
+  routes: [
+    {
+      path: '/unread-messages',
+      name: 'unread-messages',
+      component: () => import('./views/UnreadMessages.vue'),
+    },
+    {
+      path: '/campaigns',
+      name: 'campaigns',
+      component: () => import('./views/Campaigns.vue'),
+    },
+    {
+      path: '/',
+      component: ViewWithHeader,
+      children: [
+        {
+          path: '',
+          name: 'home',
+          component: () => import('./views/Home.vue'),
+        },
+        {
+          path: '/prechat-form',
+          name: 'prechat-form',
+          component: () => import('./views/PreChatForm.vue'),
+        },
+        {
+          path: '/messages',
+          name: 'messages',
+          component: () => import('./views/Messages.vue'),
+        },
+        {
+          path: '/article',
+          name: 'article-viewer',
+          component: () => import('./views/ArticleViewer.vue'),
+        },
+      ],
+    },
+  ],
+});
+
+/**
+ * Navigation Guards to Handle Route Transitions
+ *
+ * Purpose:
+ * Prevents duplicate form submissions and API calls during route transitions,
+ * especially important in high-latency scenarios.
+ *
+ * Flow:
+ * 1. beforeEach: Sets isUpdatingRoute to true at start of navigation
+ * 2. Component buttons/actions check this flag to prevent duplicate actions
+ * 3. afterEach: Resets the flag once navigation is complete
+ *
+ * Implementation note:
+ * Handling it globally, so that we can use it across all components
+ * to ensure consistent UI behavior during all route transitions.
+ *
+ * @see https://github.com/chatwoot/chatwoot/issues/10736
+ */
+
+router.beforeEach(async (to, from, next) => {
+  // Prevent any user interactions during route transition
+  await store.dispatch('appConfig/setRouteTransitionState', true);
+  next();
+});
+
+router.afterEach(() => {
+  // Re-enable user interactions after navigation is complete
+  store.dispatch('appConfig/setRouteTransitionState', false);
+});
+
+export default router;