Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/widget/helpers/actionCable.js

@@ -0,0 +1,142 @@
+import BaseActionCableConnector from '../../shared/helpers/BaseActionCableConnector';
+import { playNewMessageNotificationInWidget } from 'widget/helpers/WidgetAudioNotificationHelper';
+import { ON_AGENT_MESSAGE_RECEIVED } from '../constants/widgetBusEvents';
+import { IFrameHelper } from 'widget/helpers/utils';
+import { shouldTriggerMessageUpdateEvent } from './IframeEventHelper';
+import { CHATWOOT_ON_MESSAGE } from '../constants/sdkEvents';
+import { emitter } from '../../shared/helpers/mitt';
+
+const isMessageInActiveConversation = (getters, message) => {
+  const { conversation_id: conversationId } = message;
+  const activeConversationId =
+    getters['conversationAttributes/getConversationParams'].id;
+  return activeConversationId && conversationId !== activeConversationId;
+};
+
+class ActionCableConnector extends BaseActionCableConnector {
+  constructor(app, pubsubToken) {
+    super(app, pubsubToken);
+    this.events = {
+      'message.created': this.onMessageCreated,
+      'message.updated': this.onMessageUpdated,
+      'conversation.typing_on': this.onTypingOn,
+      'conversation.typing_off': this.onTypingOff,
+      'conversation.status_changed': this.onStatusChange,
+      'conversation.created': this.onConversationCreated,
+      'presence.update': this.onPresenceUpdate,
+      'contact.merged': this.onContactMerge,
+    };
+  }
+
+  onDisconnected = () => {
+    this.setLastMessageId();
+  };
+
+  onReconnect = () => {
+    this.syncLatestMessages();
+  };
+
+  setLastMessageId = () => {
+    this.app.$store.dispatch('conversation/setLastMessageId');
+  };
+
+  syncLatestMessages = () => {
+    this.app.$store.dispatch('conversation/syncLatestMessages');
+  };
+
+  onStatusChange = data => {
+    if (data.status === 'resolved') {
+      this.app.$store.dispatch('campaign/resetCampaign');
+    }
+    this.app.$store.dispatch('conversationAttributes/update', data);
+  };
+
+  onMessageCreated = data => {
+    if (isMessageInActiveConversation(this.app.$store.getters, data)) {
+      return;
+    }
+
+    this.app.$store
+      .dispatch('conversation/addOrUpdateMessage', data)
+      .then(() => emitter.emit(ON_AGENT_MESSAGE_RECEIVED));
+
+    IFrameHelper.sendMessage({
+      event: 'onEvent',
+      eventIdentifier: CHATWOOT_ON_MESSAGE,
+      data,
+    });
+    if (data.sender_type === 'User') {
+      playNewMessageNotificationInWidget();
+    }
+  };
+
+  onMessageUpdated = data => {
+    if (isMessageInActiveConversation(this.app.$store.getters, data)) {
+      return;
+    }
+
+    if (shouldTriggerMessageUpdateEvent(data)) {
+      IFrameHelper.sendMessage({
+        event: 'onEvent',
+        eventIdentifier: CHATWOOT_ON_MESSAGE,
+        data,
+      });
+    }
+
+    this.app.$store.dispatch('conversation/addOrUpdateMessage', data);
+  };
+
+  onConversationCreated = () => {
+    this.app.$store.dispatch('conversationAttributes/getAttributes');
+  };
+
+  onPresenceUpdate = data => {
+    this.app.$store.dispatch('agent/updatePresence', data.users);
+  };
+
+  // eslint-disable-next-line class-methods-use-this
+  onContactMerge = data => {
+    const { pubsub_token: pubsubToken } = data;
+    ActionCableConnector.refreshConnector(pubsubToken);
+  };
+
+  onTypingOn = data => {
+    const activeConversationId =
+      this.app.$store.getters['conversationAttributes/getConversationParams']
+        .id;
+    const isUserTypingOnAnotherConversation =
+      data.conversation && data.conversation.id !== activeConversationId;
+
+    if (isUserTypingOnAnotherConversation || data.is_private) {
+      return;
+    }
+    this.clearTimer();
+    this.app.$store.dispatch('conversation/toggleAgentTyping', {
+      status: 'on',
+    });
+    this.initTimer();
+  };
+
+  onTypingOff = () => {
+    this.clearTimer();
+    this.app.$store.dispatch('conversation/toggleAgentTyping', {
+      status: 'off',
+    });
+  };
+
+  clearTimer = () => {
+    if (this.CancelTyping) {
+      clearTimeout(this.CancelTyping);
+      this.CancelTyping = null;
+    }
+  };
+
+  initTimer = () => {
+    // Turn off typing automatically after 30 seconds
+    this.CancelTyping = setTimeout(() => {
+      this.onTypingOff();
+    }, 30000);
+  };
+}
+
+export default ActionCableConnector;