Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/widget/components/Availability/AvailabilityText.story.vue

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+<script setup>
+import AvailabilityText from './AvailabilityText.vue';
+
+// Base time for consistent testing: Monday, July 15, 2024, 10:00:00 UTC
+const baseTime = new Date('2024-07-15T10:00:00.000Z');
+const utcOffset = '+00:00'; // UTC
+
+const defaultProps = {
+  time: baseTime,
+  utcOffset,
+  workingHours: [
+    {
+      dayOfWeek: 0,
+      openHour: 9,
+      openMinutes: 0,
+      closeHour: 17,
+      closeMinutes: 0,
+      closedAllDay: false,
+    }, // Sunday
+    {
+      dayOfWeek: 1,
+      openHour: 9,
+      openMinutes: 0,
+      closeHour: 17,
+      closeMinutes: 0,
+      closedAllDay: false,
+    }, // Monday (current day)
+    {
+      dayOfWeek: 2,
+      openHour: 9,
+      openMinutes: 0,
+      closeHour: 17,
+      closeMinutes: 0,
+      closedAllDay: false,
+    }, // Tuesday
+    {
+      dayOfWeek: 3,
+      openHour: 9,
+      openMinutes: 0,
+      closeHour: 17,
+      closeMinutes: 0,
+      closedAllDay: false,
+    }, // Wednesday
+    {
+      dayOfWeek: 4,
+      openHour: 9,
+      openMinutes: 0,
+      closeHour: 17,
+      closeMinutes: 0,
+      closedAllDay: false,
+    }, // Thursday
+    {
+      dayOfWeek: 5,
+      openHour: 9,
+      openMinutes: 0,
+      closeHour: 17,
+      closeMinutes: 0,
+      closedAllDay: false,
+    }, // Friday
+    {
+      dayOfWeek: 6,
+      openHour: 9,
+      openMinutes: 0,
+      closeHour: 17,
+      closeMinutes: 0,
+      closedAllDay: true,
+    }, // Saturday (closed)
+  ],
+  workingHoursEnabled: true,
+  replyTime: 'in_a_few_minutes',
+  isOnline: true,
+  isInWorkingHours: true,
+};
+
+const createVariant = (
+  title,
+  propsOverride = {},
+  isOnlineOverride = null,
+  isInWorkingHoursOverride = null
+) => {
+  const props = { ...defaultProps, ...propsOverride };
+  if (isOnlineOverride !== null) props.isOnline = isOnlineOverride;
+  if (isInWorkingHoursOverride !== null)
+    props.isInWorkingHours = isInWorkingHoursOverride;
+
+  // Adjust time for specific scenarios
+  if (title.includes('Back Tomorrow')) {
+    // Set time to just after closing on Monday to trigger 'Back Tomorrow' (Tuesday)
+    props.time = new Date('2024-07-15T17:01:00.000Z');
+    props.isInWorkingHours = false;
+    props.isOnline = false;
+  }
+  if (title.includes('Back Multiple Days Away')) {
+    // Set time to Friday evening to trigger 'Back on Sunday' (as Saturday is closed)
+    props.time = new Date('2024-07-19T18:00:00.000Z');
+    props.isInWorkingHours = false;
+    props.isOnline = false;
+  }
+  if (title.includes('Back Same Day - In Minutes')) {
+    // Monday 16:50, next slot is 17:00 (in 10 minutes)
+    // To make this specific, let's assume the next slot is within the hour
+    // For this, we need to be outside working hours but a slot is available soon.
+    // Let's say current time is 8:50 AM, office opens at 9:00 AM.
+    props.time = new Date('2024-07-15T08:50:00.000Z');
+    props.isInWorkingHours = false;
+    props.isOnline = false;
+  }
+  if (title.includes('Back Same Day - In Hours')) {
+    // Monday 07:30 AM, office opens at 9:00 AM (in 1.5 hours, rounds to 2 hours)
+    props.time = new Date('2024-07-15T07:30:00.000Z');
+    props.isInWorkingHours = false;
+    props.isOnline = false;
+  }
+  if (title.includes('in 1 hour')) {
+    // Monday 08:00 AM, office opens at 9:00 AM (exactly in 1 hour)
+    // At exactly 1 hour difference, remainingMinutes = 0
+    props.time = new Date('2024-07-15T08:00:00.000Z');
+    props.isInWorkingHours = false;
+    props.isOnline = false;
+  }
+  if (title.includes('Back Same Day - At Time')) {
+    // Monday 05:00 AM, office opens at 9:00 AM (at 9:00 AM)
+    props.time = new Date('2024-07-15T05:00:00.000Z');
+    props.isInWorkingHours = false;
+    props.isOnline = false;
+  }
+
+  return {
+    title,
+    props,
+  };
+};
+
+const variants = [
+  createVariant(
+    'Working Hours Disabled - Online',
+    { workingHoursEnabled: false },
+    true,
+    true
+  ),
+  createVariant(
+    'Working Hours Disabled - Offline',
+    { workingHoursEnabled: false },
+    false,
+    false
+  ),
+  createVariant(
+    'All Day Closed - Offline',
+    {
+      workingHours: defaultProps.workingHours.map(wh => ({
+        ...wh,
+        closedAllDay: true,
+      })),
+    },
+    false,
+    false
+  ),
+  createVariant('Online and In Working Hours', {}, true, true),
+  createVariant(
+    'No Next Slot Available (e.g., all future slots closed or empty workingHours)',
+    { workingHours: [] }, // No working hours defined
+    false,
+    false
+  ),
+  createVariant(
+    'Back Tomorrow',
+    {},
+    false,
+    false // Time will be adjusted by createVariant
+  ),
+  createVariant('Back Multiple Days Away (e.g., on Sunday)', {}, false, false),
+  createVariant(
+    'Back Same Day - In Minutes (e.g., in 10 minutes)',
+    {},
+    false,
+    false
+  ),
+  createVariant(
+    'Back Same Day - In Hours (e.g., in 2 hours)',
+    {},
+    false,
+    false
+  ),
+  createVariant(
+    'Back Same Day - Exactly an Hour (e.g., in 1 hour)',
+    {},
+    false,
+    false
+  ),
+  createVariant(
+    'Back Same Day - At Time (e.g., at 09:00 AM)',
+    {},
+    false,
+    false
+  ),
+];
+</script>
+
+<template>
+  <Story
+    title="Widget/Components/Availability/AvailabilityText"
+    :layout="{ type: 'grid', width: 300 }"
+  >
+    <Variant v-for="(variant, i) in variants" :key="i" :title="variant.title">
+      <AvailabilityText
+        :time="variant.props.time"
+        :utc-offset="variant.props.utcOffset"
+        :working-hours="variant.props.workingHours"
+        :working-hours-enabled="variant.props.workingHoursEnabled"
+        :reply-time="variant.props.replyTime"
+        :is-online="variant.props.isOnline"
+        :is-in-working-hours="variant.props.isInWorkingHours"
+        class="text-n-slate-11"
+      />
+    </Variant>
+  </Story>
+</template>