Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/v3/helpers/CommonHelper.js

@@ -0,0 +1,9 @@
+export const replaceRouteWithReload = url => {
+  window.location = url;
+};
+
+export const userInitial = name => {
+  const parts = name.split(/[ -]/).filter(Boolean);
+  let initials = parts.map(part => part[0].toUpperCase()).join('');
+  return initials.slice(0, 2);
+};