Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/shared/helpers/specs/sanitizeData.spec.js

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+import { sanitizeLabel } from '../sanitizeData';
+
+describe('sanitizeLabel', () => {
+  it('should return an empty string when given an empty string', () => {
+    const label = '';
+    const sanitizedLabel = sanitizeLabel(label);
+    expect(sanitizedLabel).toEqual('');
+  });
+
+  it('should remove leading and trailing whitespace', () => {
+    const label = '  My Label  ';
+    const sanitizedLabel = sanitizeLabel(label);
+    expect(sanitizedLabel).toEqual('my-label');
+  });
+
+  it('should convert all characters to lowercase', () => {
+    const label = 'My Label';
+    const sanitizedLabel = sanitizeLabel(label);
+    expect(sanitizedLabel).toEqual('my-label');
+  });
+
+  it('should replace spaces with hyphens', () => {
+    const label = 'My Label 123';
+    const sanitizedLabel = sanitizeLabel(label);
+    expect(sanitizedLabel).toEqual('my-label-123');
+  });
+
+  it('should remove any characters that are not alphanumeric, underscore, or hyphen', () => {
+    const label = 'My_Label!123';
+    const sanitizedLabel = sanitizeLabel(label);
+    expect(sanitizedLabel).toEqual('my_label123');
+  });
+
+  it('should handle null and undefined input', () => {
+    const nullLabel = null;
+    const undefinedLabel = undefined;
+
+    // @ts-ignore - intentionally passing null and undefined to test
+    const sanitizedNullLabel = sanitizeLabel(nullLabel);
+    const sanitizedUndefinedLabel = sanitizeLabel(undefinedLabel);
+    expect(sanitizedNullLabel).toEqual('');
+    expect(sanitizedUndefinedLabel).toEqual('');
+  });
+});