Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/shared/helpers/KeyboardHelpers.js

@@ -0,0 +1,58 @@
+export const isEnter = e => {
+  return e.key === 'Enter';
+};
+
+export const isEscape = e => {
+  return e.key === 'Escape';
+};
+
+export const hasPressedShift = e => {
+  return e.shiftKey;
+};
+
+export const hasPressedCommand = e => {
+  return e.metaKey;
+};
+
+export const hasPressedEnterAndNotCmdOrShift = e => {
+  return isEnter(e) && !hasPressedCommand(e) && !hasPressedShift(e);
+};
+
+export const hasPressedCommandAndEnter = e => {
+  return hasPressedCommand(e) && isEnter(e);
+};
+
+// If layout is QWERTZ then we add the Shift+keysToModify to fix an known issue
+// https://github.com/chatwoot/chatwoot/issues/9492
+export const keysToModifyInQWERTZ = new Set(['Alt+KeyP', 'Alt+KeyL']);
+
+export const LAYOUT_QWERTY = 'QWERTY';
+export const LAYOUT_QWERTZ = 'QWERTZ';
+export const LAYOUT_AZERTY = 'AZERTY';
+
+/**
+ * Determines whether the active element is typeable.
+ *
+ * @param {KeyboardEvent} e - The keyboard event object.
+ * @returns {boolean} `true` if the active element is typeable, `false` otherwise.
+ *
+ * @example
+ * document.addEventListener('keydown', e => {
+ *   if (isActiveElementTypeable(e)) {
+ *     handleTypeableElement(e);
+ *   }
+ * });
+ */
+export const isActiveElementTypeable = e => {
+  /** @type {HTMLElement | null} */
+  // @ts-ignore
+  const activeElement = e.target || document.activeElement;
+
+  return !!(
+    activeElement?.tagName === 'INPUT' ||
+    activeElement?.tagName === 'NINJA-KEYS' ||
+    activeElement?.tagName === 'TEXTAREA' ||
+    activeElement?.contentEditable === 'true' ||
+    activeElement?.className?.includes('ProseMirror')
+  );
+};