Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/shared/helpers/HTMLSanitizer.js

@@ -0,0 +1,20 @@
+export const escapeHtml = (unsafe = '') => {
+  return unsafe
+    .replace(/&/g, '&')
+    .replace(/</g, '&lt;')
+    .replace(/>/g, '&gt;')
+    .replace(/"/g, '&quot;')
+    .replace(/'/g, '&#039;');
+};
+
+export const afterSanitizeAttributes = currentNode => {
+  if ('target' in currentNode) {
+    currentNode.setAttribute('target', '_blank');
+  }
+};
+
+export const domPurifyConfig = {
+  hooks: {
+    afterSanitizeAttributes,
+  },
+};