Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/shared/constants/busEvents.js

@@ -0,0 +1,16 @@
+export const BUS_EVENTS = {
+  SHOW_ALERT: 'SHOW_ALERT',
+  START_NEW_CONVERSATION: 'START_NEW_CONVERSATION',
+  FOCUS_CUSTOM_ATTRIBUTE: 'FOCUS_CUSTOM_ATTRIBUTE',
+  SCROLL_TO_MESSAGE: 'SCROLL_TO_MESSAGE',
+  MESSAGE_SENT: 'MESSAGE_SENT',
+  ON_MESSAGE_LIST_SCROLL: 'ON_MESSAGE_LIST_SCROLL',
+  WEBSOCKET_DISCONNECT: 'WEBSOCKET_DISCONNECT',
+  WEBSOCKET_RECONNECT: 'WEBSOCKET_RECONNECT',
+  WEBSOCKET_RECONNECT_COMPLETED: 'WEBSOCKET_RECONNECT_COMPLETED',
+  TOGGLE_REPLY_TO_MESSAGE: 'TOGGLE_REPLY_TO_MESSAGE',
+  SHOW_TOAST: 'newToastMessage',
+  NEW_CONVERSATION_MODAL: 'newConversationModal',
+  INSERT_INTO_RICH_EDITOR: 'insertIntoRichEditor',
+  INSERT_INTO_NORMAL_EDITOR: 'insertIntoNormalEditor',
+};

research/chatwoot/app/javascript/shared/constants/campaign.js

@@ -0,0 +1,4 @@
+export const CAMPAIGN_TYPES = {
+  ONGOING: 'ongoing',
+  ONE_OFF: 'one_off',
+};

research/chatwoot/app/javascript/shared/constants/contentType.js

@@ -0,0 +1,3 @@
+export const CONTENT_TYPES = {
+  INCOMING_EMAIL: 'incoming_email',
+};

research/chatwoot/app/javascript/shared/constants/links.js

@@ -0,0 +1,11 @@
+export const REPLY_POLICY = {
+  FACEBOOK:
+    'https://developers.facebook.com/docs/messenger-platform/policy/policy-overview/',
+  TWILIO_WHATSAPP:
+    'https://www.twilio.com/docs/whatsapp/tutorial/send-whatsapp-notification-messages-templates#sending-non-template-messages-within-a-24-hour-session',
+  WHATSAPP_CLOUD:
+    'https://business.whatsapp.com/policy#:~:text=You%20may%20reply%20to%20a,messages%20via%20approved%20Message%20Templates.',
+  TIKTOK: 'https://business-api.tiktok.com/portal/docs?id=1832184236919810',
+};
+
+export const CHANGELOG_API_URL = 'https://hub.2.chatwoot.com/changelogs';

research/chatwoot/app/javascript/shared/constants/locales.js

@@ -0,0 +1,566 @@
+const locales = {
+  af: 'Afrikaans',
+  af_NA: 'Afrikaans (Namibia)',
+  af_ZA: 'Afrikaans (South Africa)',
+  ak: 'Akan',
+  ak_GH: 'Akan (Ghana)',
+  sq: 'Albanian',
+  sq_AL: 'Albanian (Albania)',
+  sq_XK: 'Albanian (Kosovo)',
+  sq_MK: 'Albanian (Macedonia)',
+  am: 'Amharic',
+  am_ET: 'Amharic (Ethiopia)',
+  ar: 'Arabic',
+  ar_DZ: 'Arabic (Algeria)',
+  ar_BH: 'Arabic (Bahrain)',
+  ar_TD: 'Arabic (Chad)',
+  ar_KM: 'Arabic (Comoros)',
+  ar_DJ: 'Arabic (Djibouti)',
+  ar_EG: 'Arabic (Egypt)',
+  ar_ER: 'Arabic (Eritrea)',
+  ar_IQ: 'Arabic (Iraq)',
+  ar_IL: 'Arabic (Israel)',
+  ar_JO: 'Arabic (Jordan)',
+  ar_KW: 'Arabic (Kuwait)',
+  ar_LB: 'Arabic (Lebanon)',
+  ar_LY: 'Arabic (Libya)',
+  ar_MR: 'Arabic (Mauritania)',
+  ar_MA: 'Arabic (Morocco)',
+  ar_OM: 'Arabic (Oman)',
+  ar_PS: 'Arabic (Palestinian Territories)',
+  ar_QA: 'Arabic (Qatar)',
+  ar_SA: 'Arabic (Saudi Arabia)',
+  ar_SO: 'Arabic (Somalia)',
+  ar_SS: 'Arabic (South Sudan)',
+  ar_SD: 'Arabic (Sudan)',
+  ar_SY: 'Arabic (Syria)',
+  ar_TN: 'Arabic (Tunisia)',
+  ar_AE: 'Arabic (United Arab Emirates)',
+  ar_EH: 'Arabic (Western Sahara)',
+  ar_YE: 'Arabic (Yemen)',
+  hy: 'Armenian',
+  hy_AM: 'Armenian (Armenia)',
+  as: 'Assamese',
+  as_IN: 'Assamese (India)',
+  az: 'Azerbaijani',
+  az_AZ: 'Azerbaijani (Azerbaijan)',
+  az_Cyrl_AZ: 'Azerbaijani (Cyrillic, Azerbaijan)',
+  az_Cyrl: 'Azerbaijani (Cyrillic)',
+  az_Latn_AZ: 'Azerbaijani (Latin, Azerbaijan)',
+  az_Latn: 'Azerbaijani (Latin)',
+  bm: 'Bambara',
+  bm_Latn_ML: 'Bambara (Latin, Mali)',
+  bm_Latn: 'Bambara (Latin)',
+  eu: 'Basque',
+  eu_ES: 'Basque (Spain)',
+  be: 'Belarusian',
+  be_BY: 'Belarusian (Belarus)',
+  bn: 'Bengali',
+  bn_BD: 'Bengali (Bangladesh)',
+  bn_IN: 'Bengali (India)',
+  bs: 'Bosnian',
+  bs_BA: 'Bosnian (Bosnia & Herzegovina)',
+  bs_Cyrl_BA: 'Bosnian (Cyrillic, Bosnia & Herzegovina)',
+  bs_Cyrl: 'Bosnian (Cyrillic)',
+  bs_Latn_BA: 'Bosnian (Latin, Bosnia & Herzegovina)',
+  bs_Latn: 'Bosnian (Latin)',
+  br: 'Breton',
+  br_FR: 'Breton (France)',
+  bg: 'Bulgarian',
+  bg_BG: 'Bulgarian (Bulgaria)',
+  my: 'Burmese',
+  my_MM: 'Burmese (Myanmar (Burma))',
+  ca: 'Catalan',
+  ca_AD: 'Catalan (Andorra)',
+  ca_FR: 'Catalan (France)',
+  ca_IT: 'Catalan (Italy)',
+  ca_ES: 'Catalan (Spain)',
+  zh: 'Chinese',
+  zh_CN: 'Chinese (China)',
+  zh_HK: 'Chinese (Hong Kong SAR China)',
+  zh_MO: 'Chinese (Macau SAR China)',
+  zh_Hans_CN: 'Chinese (Simplified, China)',
+  zh_Hans_HK: 'Chinese (Simplified, Hong Kong SAR China)',
+  zh_Hans_MO: 'Chinese (Simplified, Macau SAR China)',
+  zh_Hans_SG: 'Chinese (Simplified, Singapore)',
+  zh_Hans: 'Chinese (Simplified)',
+  zh_SG: 'Chinese (Singapore)',
+  zh_TW: 'Chinese (Taiwan)',
+  zh_Hant_HK: 'Chinese (Traditional, Hong Kong SAR China)',
+  zh_Hant_MO: 'Chinese (Traditional, Macau SAR China)',
+  zh_Hant_TW: 'Chinese (Traditional, Taiwan)',
+  zh_Hant: 'Chinese (Traditional)',
+  kw: 'Cornish',
+  kw_GB: 'Cornish (United Kingdom)',
+  hr: 'Croatian',
+  hr_BA: 'Croatian (Bosnia & Herzegovina)',
+  hr_HR: 'Croatian (Croatia)',
+  cs: 'Czech',
+  cs_CZ: 'Czech (Czech Republic)',
+  da: 'Danish',
+  da_DK: 'Danish (Denmark)',
+  da_GL: 'Danish (Greenland)',
+  nl: 'Dutch',
+  nl_AW: 'Dutch (Aruba)',
+  nl_BE: 'Dutch (Belgium)',
+  nl_BQ: 'Dutch (Caribbean Netherlands)',
+  nl_CW: 'Dutch (Curaçao)',
+  nl_NL: 'Dutch (Netherlands)',
+  nl_SX: 'Dutch (Sint Maarten)',
+  nl_SR: 'Dutch (Suriname)',
+  dz: 'Dzongkha',
+  dz_BT: 'Dzongkha (Bhutan)',
+  en: 'English',
+  en_AS: 'English (American Samoa)',
+  en_AI: 'English (Anguilla)',
+  en_AG: 'English (Antigua & Barbuda)',
+  en_AU: 'English (Australia)',
+  en_BS: 'English (Bahamas)',
+  en_BB: 'English (Barbados)',
+  en_BE: 'English (Belgium)',
+  en_BZ: 'English (Belize)',
+  en_BM: 'English (Bermuda)',
+  en_BW: 'English (Botswana)',
+  en_IO: 'English (British Indian Ocean Territory)',
+  en_VG: 'English (British Virgin Islands)',
+  en_CM: 'English (Cameroon)',
+  en_CA: 'English (Canada)',
+  en_KY: 'English (Cayman Islands)',
+  en_CX: 'English (Christmas Island)',
+  en_CC: 'English (Cocos (Keeling) Islands)',
+  en_CK: 'English (Cook Islands)',
+  en_DG: 'English (Diego Garcia)',
+  en_DM: 'English (Dominica)',
+  en_ER: 'English (Eritrea)',
+  en_FK: 'English (Falkland Islands)',
+  en_FJ: 'English (Fiji)',
+  en_GM: 'English (Gambia)',
+  en_GH: 'English (Ghana)',
+  en_GI: 'English (Gibraltar)',
+  en_GD: 'English (Grenada)',
+  en_GU: 'English (Guam)',
+  en_GG: 'English (Guernsey)',
+  en_GY: 'English (Guyana)',
+  en_HK: 'English (Hong Kong SAR China)',
+  en_IN: 'English (India)',
+  en_IE: 'English (Ireland)',
+  en_IM: 'English (Isle of Man)',
+  en_JM: 'English (Jamaica)',
+  en_JE: 'English (Jersey)',
+  en_KE: 'English (Kenya)',
+  en_KI: 'English (Kiribati)',
+  en_LS: 'English (Lesotho)',
+  en_LR: 'English (Liberia)',
+  en_MO: 'English (Macau SAR China)',
+  en_MG: 'English (Madagascar)',
+  en_MW: 'English (Malawi)',
+  en_MY: 'English (Malaysia)',
+  en_MT: 'English (Malta)',
+  en_MH: 'English (Marshall Islands)',
+  en_MU: 'English (Mauritius)',
+  en_FM: 'English (Micronesia)',
+  en_MS: 'English (Montserrat)',
+  en_NA: 'English (Namibia)',
+  en_NR: 'English (Nauru)',
+  en_NZ: 'English (New Zealand)',
+  en_NG: 'English (Nigeria)',
+  en_NU: 'English (Niue)',
+  en_NF: 'English (Norfolk Island)',
+  en_MP: 'English (Northern Mariana Islands)',
+  en_PK: 'English (Pakistan)',
+  en_PW: 'English (Palau)',
+  en_PG: 'English (Papua New Guinea)',
+  en_PH: 'English (Philippines)',
+  en_PN: 'English (Pitcairn Islands)',
+  en_PR: 'English (Puerto Rico)',
+  en_RW: 'English (Rwanda)',
+  en_WS: 'English (Samoa)',
+  en_SC: 'English (Seychelles)',
+  en_SL: 'English (Sierra Leone)',
+  en_SG: 'English (Singapore)',
+  en_SX: 'English (Sint Maarten)',
+  en_SB: 'English (Solomon Islands)',
+  en_ZA: 'English (South Africa)',
+  en_SS: 'English (South Sudan)',
+  en_SH: 'English (St. Helena)',
+  en_KN: 'English (St. Kitts & Nevis)',
+  en_LC: 'English (St. Lucia)',
+  en_VC: 'English (St. Vincent & Grenadines)',
+  en_SD: 'English (Sudan)',
+  en_SZ: 'English (Swaziland)',
+  en_TZ: 'English (Tanzania)',
+  en_TK: 'English (Tokelau)',
+  en_TO: 'English (Tonga)',
+  en_TT: 'English (Trinidad & Tobago)',
+  en_TC: 'English (Turks & Caicos Islands)',
+  en_TV: 'English (Tuvalu)',
+  en_UM: 'English (U.S. Outlying Islands)',
+  en_VI: 'English (U.S. Virgin Islands)',
+  en_UG: 'English (Uganda)',
+  en_GB: 'English (United Kingdom)',
+  en_US: 'English (United States)',
+  en_VU: 'English (Vanuatu)',
+  en_ZM: 'English (Zambia)',
+  en_ZW: 'English (Zimbabwe)',
+  eo: 'Esperanto',
+  et: 'Estonian',
+  et_EE: 'Estonian (Estonia)',
+  ee: 'Ewe',
+  ee_GH: 'Ewe (Ghana)',
+  ee_TG: 'Ewe (Togo)',
+  fo: 'Faroese',
+  fo_FO: 'Faroese (Faroe Islands)',
+  fi: 'Finnish',
+  fi_FI: 'Finnish (Finland)',
+  fr: 'French',
+  fr_DZ: 'French (Algeria)',
+  fr_BE: 'French (Belgium)',
+  fr_BJ: 'French (Benin)',
+  fr_BF: 'French (Burkina Faso)',
+  fr_BI: 'French (Burundi)',
+  fr_CM: 'French (Cameroon)',
+  fr_CA: 'French (Canada)',
+  fr_CF: 'French (Central African Republic)',
+  fr_TD: 'French (Chad)',
+  fr_KM: 'French (Comoros)',
+  fr_CG: 'French (Congo - Brazzaville)',
+  fr_CD: 'French (Congo - Kinshasa)',
+  fr_CI: 'French (Côte d’Ivoire)',
+  fr_DJ: 'French (Djibouti)',
+  fr_GQ: 'French (Equatorial Guinea)',
+  fr_FR: 'French (France)',
+  fr_GF: 'French (French Guiana)',
+  fr_PF: 'French (French Polynesia)',
+  fr_GA: 'French (Gabon)',
+  fr_GP: 'French (Guadeloupe)',
+  fr_GN: 'French (Guinea)',
+  fr_HT: 'French (Haiti)',
+  fr_LU: 'French (Luxembourg)',
+  fr_MG: 'French (Madagascar)',
+  fr_ML: 'French (Mali)',
+  fr_MQ: 'French (Martinique)',
+  fr_MR: 'French (Mauritania)',
+  fr_MU: 'French (Mauritius)',
+  fr_YT: 'French (Mayotte)',
+  fr_MC: 'French (Monaco)',
+  fr_MA: 'French (Morocco)',
+  fr_NC: 'French (New Caledonia)',
+  fr_NE: 'French (Niger)',
+  fr_RE: 'French (Réunion)',
+  fr_RW: 'French (Rwanda)',
+  fr_SN: 'French (Senegal)',
+  fr_SC: 'French (Seychelles)',
+  fr_BL: 'French (St. Barthélemy)',
+  fr_MF: 'French (St. Martin)',
+  fr_PM: 'French (St. Pierre & Miquelon)',
+  fr_CH: 'French (Switzerland)',
+  fr_SY: 'French (Syria)',
+  fr_TG: 'French (Togo)',
+  fr_TN: 'French (Tunisia)',
+  fr_VU: 'French (Vanuatu)',
+  fr_WF: 'French (Wallis & Futuna)',
+  ff: 'Fulah',
+  ff_CM: 'Fulah (Cameroon)',
+  ff_GN: 'Fulah (Guinea)',
+  ff_MR: 'Fulah (Mauritania)',
+  ff_SN: 'Fulah (Senegal)',
+  gl: 'Galician',
+  gl_ES: 'Galician (Spain)',
+  lg: 'Ganda',
+  lg_UG: 'Ganda (Uganda)',
+  ka: 'Georgian',
+  ka_GE: 'Georgian (Georgia)',
+  de: 'German',
+  de_AT: 'German (Austria)',
+  de_BE: 'German (Belgium)',
+  de_DE: 'German (Germany)',
+  de_LI: 'German (Liechtenstein)',
+  de_LU: 'German (Luxembourg)',
+  de_CH: 'German (Switzerland)',
+  el: 'Greek',
+  el_CY: 'Greek (Cyprus)',
+  el_GR: 'Greek (Greece)',
+  gu: 'Gujarati',
+  gu_IN: 'Gujarati (India)',
+  ha: 'Hausa',
+  ha_GH: 'Hausa (Ghana)',
+  ha_Latn_GH: 'Hausa (Latin, Ghana)',
+  ha_Latn_NE: 'Hausa (Latin, Niger)',
+  ha_Latn_NG: 'Hausa (Latin, Nigeria)',
+  ha_Latn: 'Hausa (Latin)',
+  ha_NE: 'Hausa (Niger)',
+  ha_NG: 'Hausa (Nigeria)',
+  he: 'Hebrew',
+  he_IL: 'Hebrew (Israel)',
+  hi: 'Hindi',
+  hi_IN: 'Hindi (India)',
+  hu: 'Hungarian',
+  hu_HU: 'Hungarian (Hungary)',
+  is: 'Icelandic',
+  is_IS: 'Icelandic (Iceland)',
+  ig: 'Igbo',
+  ig_NG: 'Igbo (Nigeria)',
+  id: 'Indonesian',
+  id_ID: 'Indonesian (Indonesia)',
+  ga: 'Irish',
+  ga_IE: 'Irish (Ireland)',
+  it: 'Italian',
+  it_IT: 'Italian (Italy)',
+  it_SM: 'Italian (San Marino)',
+  it_CH: 'Italian (Switzerland)',
+  ja: 'Japanese',
+  ja_JP: 'Japanese (Japan)',
+  kl: 'Kalaallisut',
+  kl_GL: 'Kalaallisut (Greenland)',
+  kn: 'Kannada',
+  kn_IN: 'Kannada (India)',
+  ks: 'Kashmiri',
+  ks_Arab_IN: 'Kashmiri (Arabic, India)',
+  ks_Arab: 'Kashmiri (Arabic)',
+  ks_IN: 'Kashmiri (India)',
+  kk: 'Kazakh',
+  kk_Cyrl_KZ: 'Kazakh (Cyrillic, Kazakhstan)',
+  kk_Cyrl: 'Kazakh (Cyrillic)',
+  kk_KZ: 'Kazakh (Kazakhstan)',
+  km: 'Khmer',
+  km_KH: 'Khmer (Cambodia)',
+  ki: 'Kikuyu',
+  ki_KE: 'Kikuyu (Kenya)',
+  rw: 'Kinyarwanda',
+  rw_RW: 'Kinyarwanda (Rwanda)',
+  ko: 'Korean',
+  ko_KP: 'Korean (North Korea)',
+  ko_KR: 'Korean (South Korea)',
+  ky: 'Kyrgyz',
+  ky_Cyrl_KG: 'Kyrgyz (Cyrillic, Kyrgyzstan)',
+  ky_Cyrl: 'Kyrgyz (Cyrillic)',
+  ky_KG: 'Kyrgyz (Kyrgyzstan)',
+  lo: 'Lao',
+  lo_LA: 'Lao (Laos)',
+  lv: 'Latvian',
+  lv_LV: 'Latvian (Latvia)',
+  ln: 'Lingala',
+  ln_AO: 'Lingala (Angola)',
+  ln_CF: 'Lingala (Central African Republic)',
+  ln_CG: 'Lingala (Congo - Brazzaville)',
+  ln_CD: 'Lingala (Congo - Kinshasa)',
+  lt: 'Lithuanian',
+  lt_LT: 'Lithuanian (Lithuania)',
+  lu: 'Luba-Katanga',
+  lu_CD: 'Luba-Katanga (Congo - Kinshasa)',
+  lb: 'Luxembourgish',
+  lb_LU: 'Luxembourgish (Luxembourg)',
+  mk: 'Macedonian',
+  mk_MK: 'Macedonian (Macedonia)',
+  mg: 'Malagasy',
+  mg_MG: 'Malagasy (Madagascar)',
+  ms: 'Malay',
+  ms_BN: 'Malay (Brunei)',
+  ms_Latn_BN: 'Malay (Latin, Brunei)',
+  ms_Latn_MY: 'Malay (Latin, Malaysia)',
+  ms_Latn_SG: 'Malay (Latin, Singapore)',
+  ms_Latn: 'Malay (Latin)',
+  ms_MY: 'Malay (Malaysia)',
+  ms_SG: 'Malay (Singapore)',
+  ml: 'Malayalam',
+  ml_IN: 'Malayalam (India)',
+  mt: 'Maltese',
+  mt_MT: 'Maltese (Malta)',
+  gv: 'Manx',
+  gv_IM: 'Manx (Isle of Man)',
+  mr: 'Marathi',
+  mr_IN: 'Marathi (India)',
+  mn: 'Mongolian',
+  mn_Cyrl_MN: 'Mongolian (Cyrillic, Mongolia)',
+  mn_Cyrl: 'Mongolian (Cyrillic)',
+  mn_MN: 'Mongolian (Mongolia)',
+  ne: 'Nepali',
+  ne_IN: 'Nepali (India)',
+  ne_NP: 'Nepali (Nepal)',
+  nd: 'North Ndebele',
+  nd_ZW: 'North Ndebele (Zimbabwe)',
+  se: 'Northern Sami',
+  se_FI: 'Northern Sami (Finland)',
+  se_NO: 'Northern Sami (Norway)',
+  se_SE: 'Northern Sami (Sweden)',
+  no: 'Norwegian',
+  no_NO: 'Norwegian (Norway)',
+  nb: 'Norwegian Bokmål',
+  nb_NO: 'Norwegian Bokmål (Norway)',
+  nb_SJ: 'Norwegian Bokmål (Svalbard & Jan Mayen)',
+  nn: 'Norwegian Nynorsk',
+  nn_NO: 'Norwegian Nynorsk (Norway)',
+  or: 'Oriya',
+  or_IN: 'Oriya (India)',
+  om: 'Oromo',
+  om_ET: 'Oromo (Ethiopia)',
+  om_KE: 'Oromo (Kenya)',
+  os: 'Ossetic',
+  os_GE: 'Ossetic (Georgia)',
+  os_RU: 'Ossetic (Russia)',
+  ps: 'Pashto',
+  ps_AF: 'Pashto (Afghanistan)',
+  fa: 'Persian',
+  fa_AF: 'Persian (Afghanistan)',
+  fa_IR: 'Persian (Iran)',
+  pl: 'Polish',
+  pl_PL: 'Polish (Poland)',
+  pt: 'Portuguese',
+  pt_AO: 'Portuguese (Angola)',
+  pt_BR: 'Portuguese (Brazil)',
+  pt_CV: 'Portuguese (Cape Verde)',
+  pt_GW: 'Portuguese (Guinea-Bissau)',
+  pt_MO: 'Portuguese (Macau SAR China)',
+  pt_MZ: 'Portuguese (Mozambique)',
+  pt_PT: 'Portuguese (Portugal)',
+  pt_ST: 'Portuguese (São Tomé & Príncipe)',
+  pt_TL: 'Portuguese (Timor-Leste)',
+  pa: 'Punjabi',
+  pa_Arab_PK: 'Punjabi (Arabic, Pakistan)',
+  pa_Arab: 'Punjabi (Arabic)',
+  pa_Guru_IN: 'Punjabi (Gurmukhi, India)',
+  pa_Guru: 'Punjabi (Gurmukhi)',
+  pa_IN: 'Punjabi (India)',
+  pa_PK: 'Punjabi (Pakistan)',
+  qu: 'Quechua',
+  qu_BO: 'Quechua (Bolivia)',
+  qu_EC: 'Quechua (Ecuador)',
+  qu_PE: 'Quechua (Peru)',
+  ro: 'Romanian',
+  ro_MD: 'Romanian (Moldova)',
+  ro_RO: 'Romanian (Romania)',
+  rm: 'Romansh',
+  rm_CH: 'Romansh (Switzerland)',
+  rn: 'Rundi',
+  rn_BI: 'Rundi (Burundi)',
+  ru: 'Russian',
+  ru_BY: 'Russian (Belarus)',
+  ru_KZ: 'Russian (Kazakhstan)',
+  ru_KG: 'Russian (Kyrgyzstan)',
+  ru_MD: 'Russian (Moldova)',
+  ru_RU: 'Russian (Russia)',
+  ru_UA: 'Russian (Ukraine)',
+  sg: 'Sango',
+  sg_CF: 'Sango (Central African Republic)',
+  gd: 'Scottish Gaelic',
+  gd_GB: 'Scottish Gaelic (United Kingdom)',
+  sr: 'Serbian',
+  sr_BA: 'Serbian (Bosnia & Herzegovina)',
+  sr_Cyrl_BA: 'Serbian (Cyrillic, Bosnia & Herzegovina)',
+  sr_Cyrl_XK: 'Serbian (Cyrillic, Kosovo)',
+  sr_Cyrl_ME: 'Serbian (Cyrillic, Montenegro)',
+  sr_Cyrl_RS: 'Serbian (Cyrillic, Serbia)',
+  sr_Cyrl: 'Serbian (Cyrillic)',
+  sr_XK: 'Serbian (Kosovo)',
+  sr_Latn_BA: 'Serbian (Latin, Bosnia & Herzegovina)',
+  sr_Latn_XK: 'Serbian (Latin, Kosovo)',
+  sr_Latn_ME: 'Serbian (Latin, Montenegro)',
+  sr_Latn_RS: 'Serbian (Latin, Serbia)',
+  sr_Latn: 'Serbian (Latin)',
+  sr_ME: 'Serbian (Montenegro)',
+  sr_RS: 'Serbian (Serbia)',
+  sh: 'Serbo-Croatian',
+  sh_BA: 'Serbo-Croatian (Bosnia & Herzegovina)',
+  sn: 'Shona',
+  sn_ZW: 'Shona (Zimbabwe)',
+  ii: 'Sichuan Yi',
+  ii_CN: 'Sichuan Yi (China)',
+  si: 'Sinhala',
+  si_LK: 'Sinhala (Sri Lanka)',
+  sk: 'Slovak',
+  sk_SK: 'Slovak (Slovakia)',
+  sl: 'Slovenian',
+  sl_SI: 'Slovenian (Slovenia)',
+  so: 'Somali',
+  so_DJ: 'Somali (Djibouti)',
+  so_ET: 'Somali (Ethiopia)',
+  so_KE: 'Somali (Kenya)',
+  so_SO: 'Somali (Somalia)',
+  es: 'Spanish',
+  es_AR: 'Spanish (Argentina)',
+  es_BO: 'Spanish (Bolivia)',
+  es_IC: 'Spanish (Canary Islands)',
+  es_EA: 'Spanish (Ceuta & Melilla)',
+  es_CL: 'Spanish (Chile)',
+  es_CO: 'Spanish (Colombia)',
+  es_CR: 'Spanish (Costa Rica)',
+  es_CU: 'Spanish (Cuba)',
+  es_DO: 'Spanish (Dominican Republic)',
+  es_EC: 'Spanish (Ecuador)',
+  es_SV: 'Spanish (El Salvador)',
+  es_GQ: 'Spanish (Equatorial Guinea)',
+  es_GT: 'Spanish (Guatemala)',
+  es_HN: 'Spanish (Honduras)',
+  es_MX: 'Spanish (Mexico)',
+  es_NI: 'Spanish (Nicaragua)',
+  es_PA: 'Spanish (Panama)',
+  es_PY: 'Spanish (Paraguay)',
+  es_PE: 'Spanish (Peru)',
+  es_PH: 'Spanish (Philippines)',
+  es_PR: 'Spanish (Puerto Rico)',
+  es_ES: 'Spanish (Spain)',
+  es_US: 'Spanish (United States)',
+  es_UY: 'Spanish (Uruguay)',
+  es_VE: 'Spanish (Venezuela)',
+  sw: 'Swahili',
+  sw_KE: 'Swahili (Kenya)',
+  sw_TZ: 'Swahili (Tanzania)',
+  sw_UG: 'Swahili (Uganda)',
+  sv: 'Swedish',
+  sv_AX: 'Swedish (Åland Islands)',
+  sv_FI: 'Swedish (Finland)',
+  sv_SE: 'Swedish (Sweden)',
+  tl: 'Tagalog',
+  tl_PH: 'Tagalog (Philippines)',
+  ta: 'Tamil',
+  ta_IN: 'Tamil (India)',
+  ta_MY: 'Tamil (Malaysia)',
+  ta_SG: 'Tamil (Singapore)',
+  ta_LK: 'Tamil (Sri Lanka)',
+  te: 'Telugu',
+  te_IN: 'Telugu (India)',
+  th: 'Thai',
+  th_TH: 'Thai (Thailand)',
+  bo: 'Tibetan',
+  bo_CN: 'Tibetan (China)',
+  bo_IN: 'Tibetan (India)',
+  ti: 'Tigrinya',
+  ti_ER: 'Tigrinya (Eritrea)',
+  ti_ET: 'Tigrinya (Ethiopia)',
+  to: 'Tongan',
+  to_TO: 'Tongan (Tonga)',
+  tr: 'Turkish',
+  tr_CY: 'Turkish (Cyprus)',
+  tr_TR: 'Turkish (Turkey)',
+  uk: 'Ukrainian',
+  uk_UA: 'Ukrainian (Ukraine)',
+  ur: 'Urdu',
+  ur_IN: 'Urdu (India)',
+  ur_PK: 'Urdu (Pakistan)',
+  ug: 'Uyghur',
+  ug_Arab_CN: 'Uyghur (Arabic, China)',
+  ug_Arab: 'Uyghur (Arabic)',
+  ug_CN: 'Uyghur (China)',
+  uz: 'Uzbek',
+  uz_AF: 'Uzbek (Afghanistan)',
+  uz_Arab_AF: 'Uzbek (Arabic, Afghanistan)',
+  uz_Arab: 'Uzbek (Arabic)',
+  uz_Cyrl_UZ: 'Uzbek (Cyrillic, Uzbekistan)',
+  uz_Cyrl: 'Uzbek (Cyrillic)',
+  uz_Latn_UZ: 'Uzbek (Latin, Uzbekistan)',
+  uz_Latn: 'Uzbek (Latin)',
+  uz_UZ: 'Uzbek (Uzbekistan)',
+  vi: 'Vietnamese',
+  vi_VN: 'Vietnamese (Vietnam)',
+  cy: 'Welsh',
+  cy_GB: 'Welsh (United Kingdom)',
+  fy: 'Western Frisian',
+  fy_NL: 'Western Frisian (Netherlands)',
+  yi: 'Yiddish',
+  yo: 'Yoruba',
+  yo_BJ: 'Yoruba (Benin)',
+  yo_NG: 'Yoruba (Nigeria)',
+  zu: 'Zulu',
+  zu_ZA: 'Zulu (South Africa)',
+};
+export default locales;

research/chatwoot/app/javascript/shared/constants/messages.js

@@ -0,0 +1,168 @@
+export const MESSAGE_STATUS = {
+  FAILED: 'failed',
+  SENT: 'sent',
+  DELIVERED: 'delivered',
+  READ: 'read',
+  PROGRESS: 'progress',
+};
+
+export const MESSAGE_TYPE = {
+  INCOMING: 0,
+  OUTGOING: 1,
+  ACTIVITY: 2,
+  TEMPLATE: 3,
+};
+
+export const CONVERSATION_STATUS = {
+  OPEN: 'open',
+  RESOLVED: 'resolved',
+  PENDING: 'pending',
+  SNOOZED: 'snoozed',
+};
+
+export const CONVERSATION_PRIORITY = {
+  URGENT: 'urgent',
+  HIGH: 'high',
+  LOW: 'low',
+  MEDIUM: 'medium',
+};
+
+export const CONVERSATION_PRIORITY_ORDER = {
+  urgent: 4,
+  high: 3,
+  medium: 2,
+  low: 1,
+};
+
+export const ALLOWED_FILE_TYPES =
+  'image/*,' +
+  'audio/*,' +
+  'video/*,' +
+  '.3gpp,' +
+  'text/csv, text/plain, application/json, application/pdf, text/rtf,' +
+  'application/xml, text/xml,' +
+  'application/zip, application/x-7z-compressed application/vnd.rar application/x-tar,' +
+  'application/msword, application/vnd.ms-excel, application/vnd.ms-powerpoint, application/vnd.oasis.opendocument.text,' +
+  'application/vnd.openxmlformats-officedocument.presentationml.presentation, application/vnd.openxmlformats-officedocument.spreadsheetml.sheet,' +
+  'application/vnd.openxmlformats-officedocument.wordprocessingml.document,';
+
+export const CSAT_RATINGS = [
+  {
+    key: 'disappointed',
+    translationKey: 'CSAT.RATINGS.POOR',
+    emoji: '😞',
+    value: 1,
+    color: '#FDAD2A',
+  },
+  {
+    key: 'expressionless',
+    translationKey: 'CSAT.RATINGS.FAIR',
+    emoji: '😑',
+    value: 2,
+    color: '#FFC532',
+  },
+  {
+    key: 'neutral',
+    translationKey: 'CSAT.RATINGS.AVERAGE',
+    emoji: '😐',
+    value: 3,
+    color: '#FCEC56',
+  },
+  {
+    key: 'grinning',
+    translationKey: 'CSAT.RATINGS.GOOD',
+    emoji: '😀',
+    value: 4,
+    color: '#6FD86F',
+  },
+  {
+    key: 'smiling',
+    emoji: '😍',
+    translationKey: 'CSAT.RATINGS.EXCELLENT',
+    value: 5,
+    color: '#44CE4B',
+  },
+];
+
+export const CSAT_DISPLAY_TYPES = {
+  EMOJI: 'emoji',
+  STAR: 'star',
+};
+
+export const AUDIO_FORMATS = {
+  WEBM: 'audio/webm',
+  OGG: 'audio/ogg',
+  MP3: 'audio/mp3',
+  WAV: 'audio/wav',
+};
+
+export const MESSAGE_VARIABLES = [
+  {
+    label: 'Conversation Id',
+    key: 'conversation.id',
+  },
+  {
+    label: 'Contact Id',
+    key: 'contact.id',
+  },
+  {
+    label: 'Contact name',
+    key: 'contact.name',
+  },
+  {
+    label: 'Contact first name',
+    key: 'contact.first_name',
+  },
+  {
+    label: 'Contact last name',
+    key: 'contact.last_name',
+  },
+  {
+    label: 'Contact email',
+    key: 'contact.email',
+  },
+  {
+    label: 'Contact phone',
+    key: 'contact.phone',
+  },
+  {
+    label: 'Agent name',
+    key: 'agent.name',
+  },
+  {
+    label: 'Agent first name',
+    key: 'agent.first_name',
+  },
+  {
+    label: 'Agent last name',
+    key: 'agent.last_name',
+  },
+  {
+    label: 'Agent email',
+    key: 'agent.email',
+  },
+  {
+    key: 'inbox.name',
+    label: 'Inbox name',
+  },
+  {
+    label: 'Inbox id',
+    key: 'inbox.id',
+  },
+];
+
+export const ATTACHMENT_ICONS = {
+  image: 'image',
+  audio: 'headphones-sound-wave',
+  video: 'video',
+  file: 'document',
+  location: 'location',
+  fallback: 'link',
+};
+
+export const TWILIO_CONTENT_TEMPLATE_TYPES = {
+  TEXT: 'text',
+  MEDIA: 'media',
+  QUICK_REPLY: 'quick_reply',
+  CALL_TO_ACTION: 'call_to_action',
+};

research/chatwoot/app/javascript/shared/constants/sharedFrameEvents.js

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+export const SDK_SET_BUBBLE_VISIBILITY = 'sdk-set-bubble-visibility';