Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/stores/calls.js

@@ -0,0 +1,59 @@
+import { defineStore } from 'pinia';
+import TwilioVoiceClient from 'dashboard/api/channel/voice/twilioVoiceClient';
+import { TERMINAL_STATUSES } from 'dashboard/helper/voice';
+
+export const useCallsStore = defineStore('calls', {
+  state: () => ({
+    calls: [],
+  }),
+
+  getters: {
+    activeCall: state => state.calls.find(call => call.isActive) || null,
+    hasActiveCall: state => state.calls.some(call => call.isActive),
+    incomingCalls: state => state.calls.filter(call => !call.isActive),
+    hasIncomingCall: state => state.calls.some(call => !call.isActive),
+  },
+
+  actions: {
+    handleCallStatusChanged({ callSid, status }) {
+      if (TERMINAL_STATUSES.includes(status)) {
+        this.removeCall(callSid);
+      }
+    },
+
+    addCall(callData) {
+      if (!callData?.callSid) return;
+      const exists = this.calls.some(call => call.callSid === callData.callSid);
+      if (exists) return;
+
+      this.calls.push({
+        ...callData,
+        isActive: false,
+      });
+    },
+
+    removeCall(callSid) {
+      const callToRemove = this.calls.find(c => c.callSid === callSid);
+      if (callToRemove?.isActive) {
+        TwilioVoiceClient.endClientCall();
+      }
+      this.calls = this.calls.filter(c => c.callSid !== callSid);
+    },
+
+    setCallActive(callSid) {
+      this.calls = this.calls.map(call => ({
+        ...call,
+        isActive: call.callSid === callSid,
+      }));
+    },
+
+    clearActiveCall() {
+      TwilioVoiceClient.endClientCall();
+      this.calls = this.calls.filter(call => !call.isActive);
+    },
+
+    dismissCall(callSid) {
+      this.calls = this.calls.filter(call => call.callSid !== callSid);
+    },
+  },
+});

research/chatwoot/app/javascript/dashboard/stores/companies.js

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+import CompanyAPI from 'dashboard/api/companies';
+import { createStore } from 'dashboard/store/storeFactory';
+import { throwErrorMessage } from 'dashboard/store/utils/api';
+import camelcaseKeys from 'camelcase-keys';
+
+export const useCompaniesStore = createStore({
+  name: 'companies',
+  type: 'pinia',
+  API: CompanyAPI,
+  getters: {
+    getCompaniesList: state => {
+      return camelcaseKeys(state.records, { deep: true });
+    },
+  },
+  actions: () => ({
+    async search({ search, page, sort }) {
+      this.setUIFlag({ fetchingList: true });
+      try {
+        const {
+          data: { payload, meta },
+        } = await CompanyAPI.search(search, page, sort);
+        this.records = payload;
+        this.setMeta(meta);
+      } catch (error) {
+        throwErrorMessage(error);
+      } finally {
+        this.setUIFlag({ fetchingList: false });
+      }
+    },
+  }),
+});