Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/store/modules/csat.js

@@ -0,0 +1,166 @@
+import * as MutationHelpers from 'shared/helpers/vuex/mutationHelpers';
+import types from '../mutation-types';
+import CSATReports from '../../api/csatReports';
+import { downloadCsvFile } from '../../helper/downloadHelper';
+import AnalyticsHelper from '../../helper/AnalyticsHelper';
+import { REPORTS_EVENTS } from '../../helper/AnalyticsHelper/events';
+
+const computeDistribution = (value, total) =>
+  ((value * 100) / total).toFixed(2);
+
+export const state = {
+  records: [],
+  metrics: {
+    totalResponseCount: 0,
+    ratingsCount: {
+      1: 0,
+      2: 0,
+      3: 0,
+      4: 0,
+      5: 0,
+    },
+    totalSentMessagesCount: 0,
+  },
+  uiFlags: {
+    isFetching: false,
+    isFetchingMetrics: false,
+  },
+};
+
+export const getters = {
+  getCSATResponses(_state) {
+    return _state.records;
+  },
+  getMetrics(_state) {
+    return _state.metrics;
+  },
+  getUIFlags(_state) {
+    return _state.uiFlags;
+  },
+  getSatisfactionScore(_state) {
+    if (!_state.metrics.totalResponseCount) {
+      return 0;
+    }
+    return computeDistribution(
+      _state.metrics.ratingsCount[4] + _state.metrics.ratingsCount[5],
+      _state.metrics.totalResponseCount
+    );
+  },
+  getResponseRate(_state) {
+    if (!_state.metrics.totalSentMessagesCount) {
+      return 0;
+    }
+    return computeDistribution(
+      _state.metrics.totalResponseCount,
+      _state.metrics.totalSentMessagesCount
+    );
+  },
+  getRatingPercentage(_state) {
+    if (!_state.metrics.totalResponseCount) {
+      return { 1: 0, 2: 0, 3: 0, 4: 0, 5: 0 };
+    }
+    return {
+      1: computeDistribution(
+        _state.metrics.ratingsCount[1],
+        _state.metrics.totalResponseCount
+      ),
+      2: computeDistribution(
+        _state.metrics.ratingsCount[2],
+        _state.metrics.totalResponseCount
+      ),
+      3: computeDistribution(
+        _state.metrics.ratingsCount[3],
+        _state.metrics.totalResponseCount
+      ),
+      4: computeDistribution(
+        _state.metrics.ratingsCount[4],
+        _state.metrics.totalResponseCount
+      ),
+      5: computeDistribution(
+        _state.metrics.ratingsCount[5],
+        _state.metrics.totalResponseCount
+      ),
+    };
+  },
+  getRatingCount(_state) {
+    return _state.metrics.ratingsCount;
+  },
+};
+
+export const actions = {
+  get: async function getResponses({ commit }, params) {
+    commit(types.SET_CSAT_RESPONSE_UI_FLAG, { isFetching: true });
+    try {
+      const response = await CSATReports.get(params);
+      commit(types.SET_CSAT_RESPONSE, response.data);
+    } catch (error) {
+      // Ignore error
+    } finally {
+      commit(types.SET_CSAT_RESPONSE_UI_FLAG, { isFetching: false });
+    }
+  },
+  getMetrics: async function getMetrics({ commit }, params) {
+    commit(types.SET_CSAT_RESPONSE_UI_FLAG, { isFetchingMetrics: true });
+    try {
+      const response = await CSATReports.getMetrics(params);
+      commit(types.SET_CSAT_RESPONSE_METRICS, response.data);
+    } catch (error) {
+      // Ignore error
+    } finally {
+      commit(types.SET_CSAT_RESPONSE_UI_FLAG, { isFetchingMetrics: false });
+    }
+  },
+  downloadCSATReports(_, params) {
+    return CSATReports.download(params).then(response => {
+      downloadCsvFile(params.fileName, response.data);
+      AnalyticsHelper.track(REPORTS_EVENTS.DOWNLOAD_REPORT, {
+        reportType: 'csat',
+      });
+    });
+  },
+  update: async ({ commit }, { id, reviewNotes }) => {
+    const response = await CSATReports.update(id, {
+      csat_review_notes: reviewNotes,
+    });
+    commit(types.UPDATE_CSAT_RESPONSE, response.data);
+    return response.data;
+  },
+};
+
+export const mutations = {
+  [types.SET_CSAT_RESPONSE_UI_FLAG](_state, data) {
+    _state.uiFlags = {
+      ..._state.uiFlags,
+      ...data,
+    };
+  },
+
+  [types.SET_CSAT_RESPONSE]: MutationHelpers.set,
+  [types.SET_CSAT_RESPONSE_METRICS](
+    _state,
+    {
+      total_count: totalResponseCount,
+      ratings_count: ratingsCount,
+      total_sent_messages_count: totalSentMessagesCount,
+    }
+  ) {
+    _state.metrics.totalResponseCount = totalResponseCount || 0;
+    _state.metrics.ratingsCount = {
+      1: ratingsCount['1'] || 0,
+      2: ratingsCount['2'] || 0,
+      3: ratingsCount['3'] || 0,
+      4: ratingsCount['4'] || 0,
+      5: ratingsCount['5'] || 0,
+    };
+    _state.metrics.totalSentMessagesCount = totalSentMessagesCount || 0;
+  },
+  [types.UPDATE_CSAT_RESPONSE]: MutationHelpers.update,
+};
+
+export default {
+  namespaced: true,
+  state,
+  getters,
+  actions,
+  mutations,
+};