Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/i18n/locale/zh/conversation.json

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+{
+  "CONVERSATION": {
+    "404": "请从左侧窗格选择一个对话",
+    "NO_MESSAGE_1": "您的收件箱中似乎没有客户的消息。",
+    "NO_MESSAGE_2": " 向您的页面发送一条消息！",
+    "NO_INBOX_1": "看来你还没有添加任何收件箱。",
+    "NO_INBOX_2": " 开始吧",
+    "NO_INBOX_AGENT": "看起来您还没有分配到收件箱。请联系您的管理员",
+    "CLICK_HERE": "点击这里",
+    "LOADING_INBOXES": "正在加载收件箱",
+    "LOADING_CONVERSATIONS": "加载更多对话",
+    "CANNOT_REPLY": "您不能回复，原因是：",
+    "24_HOURS_WINDOW": "24 小时消息窗口限制",
+    "LAST_INCOMING_TWEET": "You are replying to the last incoming tweet",
+    "REPLYING_TO": "You are replying to:",
+    "REMOVE_SELECTION": "Remove Selection",
+    "DOWNLOAD": "下载",
+    "HEADER": {
+      "RESOLVE_ACTION": "已解决",
+      "REOPEN_ACTION": "重新打开",
+      "OPEN": "详细信息",
+      "CLOSE": "关闭",
+      "DETAILS": "详情"
+    },
+    "FOOTER": {
+      "MSG_INPUT": "输入“/”开始选择快捷回复",
+      "PRIVATE_MSG_INPUT": "Shift + 输入新行。这只对客服可见"
+    },
+    "REPLYBOX": {
+      "REPLY": "回复",
+      "PRIVATE_NOTE": "私人便笺",
+      "SEND": "发送",
+      "CREATE": "添加便笺",
+      "TWEET": "推特"
+    },
+    "VISIBLE_TO_AGENTS": "私人便签：仅对您和您的团队可见",
+    "CHANGE_STATUS": "对话状态已更改",
+    "CHANGE_AGENT": "对话分配人已更改"
+  },
+  "EMAIL_TRANSCRIPT": {
+    "TITLE": "Send conversation transcript",
+    "DESC": "Send a copy of the conversation transcript to the specified email address",
+    "SUBMIT": "提交",
+    "CANCEL": "取消操作",
+    "SEND_EMAIL_SUCCESS": "The chat transcript was sent successfully",
+    "SEND_EMAIL_ERROR": "出错了，请重试",
+    "FORM": {
+      "SEND_TO_CONTACT": "Send the transcript to the customer",
+      "SEND_TO_AGENT": "Send the transcript to the assigned agent",
+      "SEND_TO_OTHER_EMAIL_ADDRESS": "Send the transcript to another email address",
+      "EMAIL": {
+        "PLACEHOLDER": "Enter an email address",
+        "ERROR": "请输入一个有效的电子邮件"
+      }
+    }
+  }
+}