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Restructure omni services and add Chatwoot research snapshot

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This commit is contained in:
Ruslan Bakiev
2026-02-21 11:11:27 +07:00
parent edea7a0034
commit b73babbbf6
7732 changed files with 978203 additions and 32 deletions
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research/chatwoot/app/javascript/dashboard/i18n/locale/ms/generalSettings.json Normal file
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{
"GENERAL_SETTINGS": {
"LIMIT_MESSAGES": {
"CONVERSATION": "You have exceeded the conversation limit. Hacker plan allows only 500 conversations.",
"INBOXES": "You have exceeded the inbox limit. Hacker plan only supports website live-chat. Additional inboxes like email, WhatsApp etc. require a paid plan.",
"AGENTS": "You have exceeded the agent limit. Your plan only allows {allowedAgents} agents.",
"NON_ADMIN": "Please contact your administrator to upgrade the plan and continue using all features."
},
"TITLE": "Account settings",
"SUBMIT": "Update settings",
"BACK": "Back",
"DISMISS": "Dismiss",
"UPDATE": {
"ERROR": "Could not update settings, try again!",
"SUCCESS": "Successfully updated account settings"
},
"ACCOUNT_DELETE_SECTION": {
"TITLE": "Delete your Account",
"NOTE": "Once you delete your account, all your data will be deleted.",
"BUTTON_TEXT": "Delete Your Account",
"CONFIRM": {
"TITLE": "Delete Account",
"MESSAGE": "Deleting your Account is irreversible. Enter your account name below to confirm you want to permanently delete it.",
"BUTTON_TEXT": "Padamkan",
"DISMISS": "Batalkan",
"PLACE_HOLDER": "Please type {accountName} to confirm"
},
"SUCCESS": "Account marked for deletion",
"FAILURE": "Could not delete account, try again!",
"SCHEDULED_DELETION": {
"TITLE": "Account Scheduled for Deletion",
"MESSAGE_MANUAL": "This account is scheduled for deletion on {deletionDate}. This was requested by an administrator. You can cancel the deletion before this date.",
"MESSAGE_INACTIVITY": "This account is scheduled for deletion on {deletionDate} due to account inactivity. You can cancel the deletion before this date.",
"CLEAR_BUTTON": "Cancel Scheduled Deletion"
}
},
"FORM": {
"ERROR": "Please fix form errors",
"GENERAL_SECTION": {
"TITLE": "General settings",
"NOTE": ""
},
"ACCOUNT_ID": {
"TITLE": "Account ID",
"NOTE": "This ID is required if you are building an API based integration"
},
"AUTO_RESOLVE": {
"TITLE": "Auto-resolve conversations",
"NOTE": "This configuration would allow you to automatically resolve the conversation after a certain period of inactivity.",
"DURATION": {
"LABEL": "Inactivity duration",
"HELP": "Time period of inactivity after which conversation is auto-resolved",
"PLACEHOLDER": "30",
"ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
"API": {
"SUCCESS": "Auto resolve settings updated successfully",
"ERROR": "Failed to update auto resolve settings"
}
},
"MESSAGE": {
"LABEL": "Custom auto-resolution message",
"PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
"HELP": "Message sent to the customer after conversation is auto-resolved"
},
"PREFERENCES": "Preferences",
"LABEL": {
"LABEL": "Add label after auto-resolution",
"PLACEHOLDER": "Select a label"
},
"IGNORE_WAITING": {
"LABEL": "Skip conversations waiting for agent’s reply"
},
"UPDATE_BUTTON": "Save Changes"
},
"NAME": {
"LABEL": "Account name",
"PLACEHOLDER": "Your account name",
"ERROR": "Please enter a valid account name"
},
"LANGUAGE": {
"LABEL": "Site language",
"PLACEHOLDER": "Your account name",
"ERROR": ""
},
"DOMAIN": {
"LABEL": "Incoming Email Domain",
"PLACEHOLDER": "The domain where you will receive the emails",
"ERROR": ""
},
"SUPPORT_EMAIL": {
"LABEL": "Support Email",
"PLACEHOLDER": "Your company's support email",
"ERROR": ""
},
"AUTO_RESOLVE_IGNORE_WAITING": {
"LABEL": "Exclude unattended conversations",
"HELP": "When enabled, the system will skip resolving conversations that are still waiting for an agent's reply."
},
"AUDIO_TRANSCRIPTION": {
"TITLE": "Transcribe Audio Messages",
"NOTE": "Automatically transcribe audio messages in conversations. Generate a text transcript whenever an audio message is sent or received, and display it alongside the message.",
"API": {
"SUCCESS": "Audio transcription setting updated successfully",
"ERROR": "Failed to update audio transcription setting"
}
},
"AUTO_RESOLVE_DURATION": {
"LABEL": "Inactivity duration for resolution",
"HELP": "Duration after a conversation should auto resolve if there is no activity",
"PLACEHOLDER": "30",
"ERROR": "Auto resolve duration should be between 10 minutes and 999 days",
"API": {
"SUCCESS": "Auto resolve settings updated successfully",
"ERROR": "Failed to update auto resolve settings"
},
"UPDATE_BUTTON": "Update",
"MESSAGE_LABEL": "Custom resolution message",
"MESSAGE_PLACEHOLDER": "Conversation was marked resolved by system due to 15 days of inactivity",
"MESSAGE_HELP": "This message is sent to the customer when a conversation is automatically resolved by the system due to inactivity."
},
"FEATURES": {
"INBOUND_EMAIL_ENABLED": "Conversation continuity with emails is enabled for your account.",
"CUSTOM_EMAIL_DOMAIN_ENABLED": "You can receive emails in your custom domain now."
}
},
"UPDATE_CHATWOOT": "An update {latestChatwootVersion} for Chatwoot is available. Please update your instance.",
"LEARN_MORE": "Learn more",
"PAYMENT_PENDING": "Your payment is pending. Please update your payment information to continue using Chatwoot",
"UPGRADE": "Upgrade to continue using Chatwoot",
"LIMITS_UPGRADE": "Your account has exceeded the usage limits, please upgrade your plan to continue using Chatwoot",
"OPEN_BILLING": "Open billing"
},
"FORMS": {
"MULTISELECT": {
"ENTER_TO_SELECT": "Press enter to select",
"ENTER_TO_REMOVE": "Press enter to remove",
"NO_OPTIONS": "List is empty",
"SELECT_ONE": "Select one",
"SELECT": "Select"
}
},
"NOTIFICATIONS_PAGE": {
"HEADER": "Notifications",
"MARK_ALL_DONE": "Mark All Done",
"DELETE_TITLE": "deleted",
"UNREAD_NOTIFICATION": {
"TITLE": "Unread Notifications",
"ALL_NOTIFICATIONS": "View all notifications",
"LOADING_UNREAD_MESSAGE": "Loading unread notifications...",
"EMPTY_MESSAGE": "You have no unread notifications"
},
"LIST": {
"LOADING_MESSAGE": "Loading notifications...",
"404": "No Notifications",
"TABLE_HEADER": [
"Nama",
"Phone Number",
"Conversations",
"Last Contacted"
]
},
"TYPE_LABEL": {
"conversation_creation": "New conversation",
"conversation_assignment": "Conversation Assigned",
"assigned_conversation_new_message": "New Message",
"participating_conversation_new_message": "New Message",
"conversation_mention": "Mention",
"sla_missed_first_response": "SLA Missed",
"sla_missed_next_response": "SLA Missed",
"sla_missed_resolution": "SLA Missed"
}
},
"NETWORK": {
"NOTIFICATION": {
"OFFLINE": "Offline",
"RECONNECTING": "Reconnecting...",
"RECONNECT_SUCCESS": "Reconnected"
},
"BUTTON": {
"REFRESH": "Refresh"
}
},
"COMMAND_BAR": {
"SEARCH_PLACEHOLDER": "Search or jump to",
"SECTIONS": {
"GENERAL": "General",
"REPORTS": "Reports",
"CONVERSATION": "Conversation",
"BULK_ACTIONS": "Bulk Actions",
"CHANGE_ASSIGNEE": "Change Assignee",
"CHANGE_PRIORITY": "Change Priority",
"CHANGE_TEAM": "Change Team",
"SNOOZE_CONVERSATION": "Snooze Conversation",
"ADD_LABEL": "Add label to the conversation",
"REMOVE_LABEL": "Remove label from the conversation",
"SETTINGS": "Settings",
"AI_ASSIST": "AI Assist",
"APPEARANCE": "Appearance",
"SNOOZE_NOTIFICATION": "Snooze Notification"
},
"COMMANDS": {
"GO_TO_CONVERSATION_DASHBOARD": "Go to Conversation Dashboard",
"GO_TO_CONTACTS_DASHBOARD": "Go to Contacts Dashboard",
"GO_TO_REPORTS_OVERVIEW": "Go to Reports Overview",
"GO_TO_CONVERSATION_REPORTS": "Go to Conversation Reports",
"GO_TO_AGENT_REPORTS": "Go to Agent Reports",
"GO_TO_LABEL_REPORTS": "Go to Label Reports",
"GO_TO_INBOX_REPORTS": "Go to Inbox Reports",
"GO_TO_TEAM_REPORTS": "Go to Team Reports",
"GO_TO_SETTINGS_AGENTS": "Go to Agent Settings",
"GO_TO_SETTINGS_TEAMS": "Go to Team Settings",
"GO_TO_SETTINGS_INBOXES": "Go to Inbox Settings",
"GO_TO_SETTINGS_LABELS": "Go to Label Settings",
"GO_TO_SETTINGS_CANNED_RESPONSES": "Go to Canned Response Settings",
"GO_TO_SETTINGS_APPLICATIONS": "Go to Application Settings",
"GO_TO_SETTINGS_ACCOUNT": "Go to Account Settings",
"GO_TO_SETTINGS_PROFILE": "Go to Profile Settings",
"GO_TO_NOTIFICATIONS": "Go to Notifications",
"ADD_LABELS_TO_CONVERSATION": "Add label to the conversation",
"ASSIGN_AN_AGENT": "Assign an agent",
"AI_ASSIST": "AI Assist",
"ASSIGN_PRIORITY": "Assign priority",
"ASSIGN_A_TEAM": "Assign a team",
"MUTE_CONVERSATION": "Mute conversation",
"UNMUTE_CONVERSATION": "Unmute conversation",
"REMOVE_LABEL_FROM_CONVERSATION": "Remove label from the conversation",
"REOPEN_CONVERSATION": "Reopen conversation",
"RESOLVE_CONVERSATION": "Resolve conversation",
"SEND_TRANSCRIPT": "Send an email transcript",
"SNOOZE_CONVERSATION": "Snooze Conversation",
"UNTIL_NEXT_REPLY": "Until next reply",
"UNTIL_NEXT_WEEK": "Until next week",
"UNTIL_TOMORROW": "Until tomorrow",
"UNTIL_NEXT_MONTH": "Until next month",
"AN_HOUR_FROM_NOW": "Until an hour from now",
"UNTIL_CUSTOM_TIME": "Custom...",
"CHANGE_APPEARANCE": "Change Appearance",
"LIGHT_MODE": "Light",
"DARK_MODE": "Dark",
"SYSTEM_MODE": "System",
"SNOOZE_NOTIFICATION": "Snooze Notification"
}
},
"DASHBOARD_APPS": {
"LOADING_MESSAGE": "Loading Dashboard App..."
},
"COMMON": {
"OR": "Or",
"CLICK_HERE": "click here"
}
}