Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/helper/voice.js

@@ -0,0 +1,79 @@
+import { CONTENT_TYPES } from 'dashboard/components-next/message/constants';
+import { useCallsStore } from 'dashboard/stores/calls';
+import types from 'dashboard/store/mutation-types';
+
+export const TERMINAL_STATUSES = [
+  'completed',
+  'busy',
+  'failed',
+  'no-answer',
+  'canceled',
+  'missed',
+  'ended',
+];
+
+export const isInbound = direction => direction === 'inbound';
+
+const isVoiceCallMessage = message => {
+  return CONTENT_TYPES.VOICE_CALL === message?.content_type;
+};
+
+const shouldSkipCall = (callDirection, senderId, currentUserId) => {
+  return callDirection === 'outbound' && senderId !== currentUserId;
+};
+
+function extractCallData(message) {
+  const contentData = message?.content_attributes?.data || {};
+  return {
+    callSid: contentData.call_sid,
+    status: contentData.status,
+    callDirection: contentData.call_direction,
+    conversationId: message?.conversation_id,
+    senderId: message?.sender?.id,
+  };
+}
+
+export function handleVoiceCallCreated(message, currentUserId) {
+  if (!isVoiceCallMessage(message)) return;
+
+  const { callSid, callDirection, conversationId, senderId } =
+    extractCallData(message);
+
+  if (shouldSkipCall(callDirection, senderId, currentUserId)) return;
+
+  const callsStore = useCallsStore();
+  callsStore.addCall({
+    callSid,
+    conversationId,
+    callDirection,
+    senderId,
+  });
+}
+
+export function handleVoiceCallUpdated(commit, message, currentUserId) {
+  if (!isVoiceCallMessage(message)) return;
+
+  const { callSid, status, callDirection, conversationId, senderId } =
+    extractCallData(message);
+
+  const callsStore = useCallsStore();
+
+  callsStore.handleCallStatusChanged({ callSid, status, conversationId });
+
+  const callInfo = { conversationId, callStatus: status };
+  commit(types.UPDATE_CONVERSATION_CALL_STATUS, callInfo);
+  commit(types.UPDATE_MESSAGE_CALL_STATUS, callInfo);
+
+  const isNewCall =
+    status === 'ringing' &&
+    !shouldSkipCall(callDirection, senderId, currentUserId);
+
+  if (isNewCall) {
+    callsStore.addCall({
+      callSid,
+      conversationId,
+      callDirection,
+      senderId,
+    });
+  }
+}