Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/helper/specs/agentHelper.spec.js

@@ -0,0 +1,94 @@
+import {
+  getAgentsByAvailability,
+  getSortedAgentsByAvailability,
+  getAgentsByUpdatedPresence,
+} from '../agentHelper';
+import {
+  allAgentsData,
+  onlineAgentsData,
+  busyAgentsData,
+  offlineAgentsData,
+  sortedByAvailability,
+  formattedAgentsByPresenceOnline,
+  formattedAgentsByPresenceOffline,
+} from 'dashboard/helper/specs/fixtures/agentFixtures';
+
+describe('agentHelper', () => {
+  describe('getAgentsByAvailability', () => {
+    it('returns agents by availability', () => {
+      expect(getAgentsByAvailability(allAgentsData, 'online')).toEqual(
+        onlineAgentsData
+      );
+      expect(getAgentsByAvailability(allAgentsData, 'busy')).toEqual(
+        busyAgentsData
+      );
+      expect(getAgentsByAvailability(allAgentsData, 'offline')).toEqual(
+        offlineAgentsData
+      );
+    });
+  });
+
+  describe('getSortedAgentsByAvailability', () => {
+    it('returns sorted agents by availability', () => {
+      expect(getSortedAgentsByAvailability(allAgentsData)).toEqual(
+        sortedByAvailability
+      );
+    });
+
+    it('returns an empty array when given an empty input', () => {
+      expect(getSortedAgentsByAvailability([])).toEqual([]);
+    });
+
+    it('maintains the order of agents with the same availability status', () => {
+      const result = getSortedAgentsByAvailability(allAgentsData);
+      expect(result[2].name).toBe('Honey Bee');
+      expect(result[3].name).toBe('Samuel Keta');
+    });
+  });
+
+  describe('getAgentsByUpdatedPresence', () => {
+    it('returns agents with updated presence', () => {
+      const currentUser = {
+        id: 1,
+        accounts: [{ id: 1, availability_status: 'offline' }],
+      };
+      const currentAccountId = 1;
+
+      expect(
+        getAgentsByUpdatedPresence(
+          formattedAgentsByPresenceOnline,
+          currentUser,
+          currentAccountId
+        )
+      ).toEqual(formattedAgentsByPresenceOffline);
+    });
+
+    it('does not modify other agents presence', () => {
+      const currentUser = {
+        id: 2,
+        accounts: [{ id: 1, availability_status: 'offline' }],
+      };
+      const currentAccountId = 1;
+
+      expect(
+        getAgentsByUpdatedPresence(
+          formattedAgentsByPresenceOnline,
+          currentUser,
+          currentAccountId
+        )
+      ).toEqual(formattedAgentsByPresenceOnline);
+    });
+
+    it('handles empty agent list', () => {
+      const currentUser = {
+        id: 1,
+        accounts: [{ id: 1, availability_status: 'offline' }],
+      };
+      const currentAccountId = 1;
+
+      expect(
+        getAgentsByUpdatedPresence([], currentUser, currentAccountId)
+      ).toEqual([]);
+    });
+  });
+});