Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/helper/scriptHelpers.js

@@ -0,0 +1,60 @@
+import {
+  ANALYTICS_IDENTITY,
+  CHATWOOT_RESET,
+  CHATWOOT_SET_USER,
+} from '../constants/appEvents';
+import AnalyticsHelper from './AnalyticsHelper';
+import DashboardAudioNotificationHelper from './AudioAlerts/DashboardAudioNotificationHelper';
+import { emitter } from 'shared/helpers/mitt';
+
+export const initializeAnalyticsEvents = () => {
+  AnalyticsHelper.init();
+  emitter.on(ANALYTICS_IDENTITY, ({ user }) => {
+    AnalyticsHelper.identify(user);
+  });
+};
+
+export const initializeAudioAlerts = user => {
+  const { ui_settings: uiSettings } = user || {};
+  const {
+    always_play_audio_alert: alwaysPlayAudioAlert,
+    enable_audio_alerts: audioAlertType,
+    alert_if_unread_assigned_conversation_exist: alertIfUnreadConversationExist,
+    notification_tone: audioAlertTone,
+    // UI Settings can be undefined initially as we don't send the
+    // entire payload for the user during the signup process.
+  } = uiSettings || {};
+
+  DashboardAudioNotificationHelper.set({
+    currentUser: user,
+    audioAlertType: audioAlertType || 'none',
+    audioAlertTone: audioAlertTone || 'ding',
+    alwaysPlayAudioAlert: alwaysPlayAudioAlert || false,
+    alertIfUnreadConversationExist: alertIfUnreadConversationExist || false,
+  });
+};
+
+export const initializeChatwootEvents = () => {
+  emitter.on(CHATWOOT_RESET, () => {
+    if (window.$chatwoot) {
+      window.$chatwoot.reset();
+    }
+  });
+  emitter.on(CHATWOOT_SET_USER, ({ user }) => {
+    if (window.$chatwoot) {
+      window.$chatwoot.setUser(user.email, {
+        avatar_url: user.avatar_url,
+        email: user.email,
+        identifier_hash: user.hmac_identifier,
+        name: user.name,
+      });
+      window.$chatwoot.setCustomAttributes({
+        signedUpAt: user.created_at,
+        cloudCustomer: 'true',
+        account_id: user.account_id,
+      });
+    }
+
+    initializeAudioAlerts(user);
+  });
+};