Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/helper/downloadHelper.js

@@ -0,0 +1,22 @@
+import fromUnixTime from 'date-fns/fromUnixTime';
+import format from 'date-fns/format';
+
+export const downloadCsvFile = (fileName, content) => {
+  const contentType = 'data:text/csv;charset=utf-8;';
+  const blob = new Blob([content], { type: contentType });
+  const url = URL.createObjectURL(blob);
+
+  const link = document.createElement('a');
+  link.setAttribute('download', fileName);
+  link.setAttribute('href', url);
+  link.click();
+  return link;
+};
+
+export const generateFileName = ({ type, to, businessHours = false }) => {
+  let name = `${type}-report-${format(fromUnixTime(to), 'dd-MM-yyyy')}`;
+  if (businessHours) {
+    name = `${name}-business-hours`;
+  }
+  return `${name}.csv`;
+};