Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/helper/AudioAlerts/AudioMessageHelper.js

@@ -0,0 +1,6 @@
+export const getAssignee = message => message?.conversation?.assignee_id;
+export const isConversationUnassigned = message => !getAssignee(message);
+export const isConversationAssignedToMe = (message, currentUserId) =>
+  getAssignee(message) === currentUserId;
+export const isMessageFromCurrentUser = (message, currentUserId) =>
+  message?.sender?.id === currentUserId;