Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/helper/AnalyticsHelper/index.js

@@ -0,0 +1,98 @@
+import * as amplitude from '@amplitude/analytics-browser';
+
+/**
+ * AnalyticsHelper class to initialize and track user analytics
+ * @class AnalyticsHelper
+ */
+export class AnalyticsHelper {
+  /**
+   * @constructor
+   * @param {Object} [options={}] - options for analytics
+   * @param {string} [options.token] - analytics token
+   */
+  constructor({ token: analyticsToken } = {}) {
+    this.analyticsToken = analyticsToken;
+    this.analytics = null;
+    this.user = {};
+  }
+
+  /**
+   * Initialize analytics
+   * @function
+   * @async
+   */
+  async init() {
+    if (!this.analyticsToken) {
+      return;
+    }
+
+    amplitude.init(this.analyticsToken, {
+      defaultTracking: false,
+    });
+    this.analytics = amplitude;
+  }
+
+  /**
+   * Identify the user
+   * @function
+   * @param {Object} user - User object
+   */
+  identify(user) {
+    if (!this.analytics || !user) {
+      return;
+    }
+
+    this.user = user;
+    this.analytics.setUserId(`user-${this.user.id.toString()}`);
+
+    const identifyEvent = new amplitude.Identify();
+    identifyEvent.set('email', this.user.email);
+    identifyEvent.set('name', this.user.name);
+    identifyEvent.set('avatar', this.user.avatar_url);
+    this.analytics.identify(identifyEvent);
+
+    const { accounts, account_id: accountId } = this.user;
+    const [currentAccount] = accounts.filter(
+      account => account.id === accountId
+    );
+    if (currentAccount) {
+      const groupId = `account-${currentAccount.id.toString()}`;
+
+      this.analytics.setGroup('company', groupId);
+
+      const groupIdentify = new amplitude.Identify();
+      groupIdentify.set('name', currentAccount.name);
+      this.analytics.groupIdentify('company', groupId, groupIdentify);
+    }
+  }
+
+  /**
+   * Track any event
+   * @function
+   * @param {string} eventName - event name
+   * @param {Object} [properties={}] - event properties
+   */
+  track(eventName, properties = {}) {
+    if (!this.analytics) {
+      return;
+    }
+    this.analytics.track(eventName, properties);
+  }
+
+  /**
+   * Track the page views
+   * @function
+   * @param {string} pageName - Page name
+   * @param {Object} [properties={}] - Page view properties
+   */
+  page(pageName, properties = {}) {
+    if (!this.analytics) {
+      return;
+    }
+
+    this.analytics.track('$pageview', { pageName, ...properties });
+  }
+}
+
+// This object is shared across, the init is called in app/javascript/entrypoints/dashboard.js
+export default new AnalyticsHelper(window.analyticsConfig);