Restructure omni services and add Chatwoot research snapshot

2026-02-21 11:11:27 +07:00
parent edea7a0034
commit b73babbbf6
7732 changed files with 978203 additions and 32 deletions
--- a/research/chatwoot/app/javascript/dashboard/helper/AnalyticsHelper/events.js
+++ b/research/chatwoot/app/javascript/dashboard/helper/AnalyticsHelper/events.js
@@ -0,0 +1,151 @@
+export const CONVERSATION_EVENTS = Object.freeze({
+  EXECUTED_A_MACRO: 'Executed a macro',
+  SENT_MESSAGE: 'Sent a message',
+  SENT_PRIVATE_NOTE: 'Sent a private note',
+  INSERTED_A_CANNED_RESPONSE: 'Inserted a canned response',
+  TRANSLATE_A_MESSAGE: 'Translated a message',
+  INSERTED_A_VARIABLE: 'Inserted a variable',
+  INSERTED_AN_EMOJI: 'Inserted an emoji',
+  INSERTED_A_TOOL: 'Inserted a tool',
+  USED_MENTIONS: 'Used mentions',
+  SEARCH_CONVERSATION: 'Searched conversations',
+  APPLY_FILTER: 'Applied filters in the conversation list',
+  CHANGE_PRIORITY: 'Assigned priority to a conversation',
+  INSERT_ARTICLE_LINK: 'Inserted article into reply via article search',
+});
+
+export const ACCOUNT_EVENTS = Object.freeze({
+  ADDED_TO_CANNED_RESPONSE: 'Used added to canned response option',
+  ADDED_A_CUSTOM_ATTRIBUTE: 'Added a custom attribute',
+  ADDED_AN_INBOX: 'Added an inbox',
+  OPEN_MESSAGE_CONTEXT_MENU: 'Opened message context menu',
+  OPENED_NOTIFICATIONS: 'Opened notifications',
+  MARK_AS_READ_NOTIFICATIONS: 'Marked notifications as read',
+  OPEN_CONVERSATION_VIA_NOTIFICATION: 'Opened conversation via notification',
+});
+
+export const LABEL_EVENTS = Object.freeze({
+  CREATE: 'Created a label',
+  UPDATE: 'Updated a label',
+  DELETED: 'Deleted a label',
+  APPLY_LABEL: 'Applied a label',
+});
+
+// REPORTS EVENTS
+export const REPORTS_EVENTS = Object.freeze({
+  DOWNLOAD_REPORT: 'Downloaded a report',
+  FILTER_REPORT: 'Used filters in the reports',
+});
+
+// CONTACTS PAGE EVENTS
+export const CONTACTS_EVENTS = Object.freeze({
+  APPLY_FILTER: 'Applied filters in the contacts list',
+  SAVE_FILTER: 'Saved a filter in the contacts list',
+  DELETE_FILTER: 'Deleted a filter in the contacts list',
+
+  APPLY_SORT: 'Sorted contacts list',
+  SEARCH: 'Searched contacts list',
+  CREATE_CONTACT: 'Created a contact',
+  MERGED_CONTACTS: 'Used merge contact option',
+  IMPORT_MODAL_OPEN: 'Opened import contacts modal',
+  IMPORT_FAILURE: 'Import contacts failed',
+  IMPORT_SUCCESS: 'Imported contacts successfully',
+});
+
+// CAMPAIGN EVENTS
+export const CAMPAIGNS_EVENTS = Object.freeze({
+  OPEN_NEW_CAMPAIGN_MODAL: 'Opened new campaign modal',
+  CREATE_CAMPAIGN: 'Created a new campaign',
+  UPDATE_CAMPAIGN: 'Updated a campaign',
+  DELETE_CAMPAIGN: 'Deleted a campaign',
+});
+
+// PORTAL EVENTS
+export const PORTALS_EVENTS = Object.freeze({
+  ONBOARD_BASIC_INFORMATION: 'New Portal: Completed basic information',
+  ONBOARD_CUSTOMIZATION: 'New portal: Completed customization',
+  CREATE_PORTAL: 'Created a portal',
+  DELETE_PORTAL: 'Deleted a portal',
+  UPDATE_PORTAL: 'Updated a portal',
+
+  CREATE_LOCALE: 'Created a portal locale',
+  SET_DEFAULT_LOCALE: 'Set default portal locale',
+  DELETE_LOCALE: 'Deleted a portal locale',
+  SWITCH_LOCALE: 'Switched portal locale',
+
+  CREATE_CATEGORY: 'Created a portal category',
+  DELETE_CATEGORY: 'Deleted a portal category',
+  EDIT_CATEGORY: 'Edited a portal category',
+
+  CREATE_ARTICLE: 'Created an article',
+  PUBLISH_ARTICLE: 'Published an article',
+  ARCHIVE_ARTICLE: 'Archived an article',
+  DELETE_ARTICLE: 'Deleted an article',
+  PREVIEW_ARTICLE: 'Previewed article',
+});
+
+export const CAPTAIN_EVENTS = Object.freeze({
+  // Editor funnel events
+  EDITOR_AI_MENU_OPENED: 'Captain: Editor AI menu opened',
+  GENERATION_FAILED: 'Captain: Generation failed',
+  AI_ASSISTED_MESSAGE_SENT: 'Captain: AI-assisted message sent',
+
+  // Rewrite events (with operation attribute in payload)
+  REWRITE_USED: 'Captain: Rewrite used',
+  REWRITE_APPLIED: 'Captain: Rewrite applied',
+  REWRITE_DISMISSED: 'Captain: Rewrite dismissed',
+
+  // Summarize events
+  SUMMARIZE_USED: 'Captain: Summarize used',
+  SUMMARIZE_APPLIED: 'Captain: Summarize applied',
+  SUMMARIZE_DISMISSED: 'Captain: Summarize dismissed',
+
+  // Reply suggestion events
+  REPLY_SUGGESTION_USED: 'Captain: Reply suggestion used',
+  REPLY_SUGGESTION_APPLIED: 'Captain: Reply suggestion applied',
+  REPLY_SUGGESTION_DISMISSED: 'Captain: Reply suggestion dismissed',
+
+  // Follow-up events
+  FOLLOW_UP_SENT: 'Captain: Follow-up sent',
+
+  // Label suggestions
+  LABEL_SUGGESTION_APPLIED: 'Captain: Label suggestion applied',
+  LABEL_SUGGESTION_DISMISSED: 'Captain: Label suggestion dismissed',
+});
+
+export const COPILOT_EVENTS = Object.freeze({
+  SEND_SUGGESTED: 'Copilot: Send suggested message',
+  SEND_MESSAGE: 'Copilot: Sent a message',
+  USE_CAPTAIN_RESPONSE: 'Copilot: Used captain response',
+});
+
+export const GENERAL_EVENTS = Object.freeze({
+  COMMAND_BAR: 'Used commandbar',
+});
+
+export const INBOX_EVENTS = Object.freeze({
+  OPEN_CONVERSATION_VIA_INBOX: 'Opened conversation via inbox',
+  MARK_NOTIFICATION_AS_READ: 'Marked notification as read',
+  MARK_ALL_NOTIFICATIONS_AS_READ: 'Marked all notifications as read',
+  MARK_NOTIFICATION_AS_UNREAD: 'Marked notification as unread',
+  DELETE_NOTIFICATION: 'Deleted notification',
+  DELETE_ALL_NOTIFICATIONS: 'Deleted all notifications',
+});
+
+export const SLA_EVENTS = Object.freeze({
+  CREATE: 'Created an SLA',
+  UPDATE: 'Updated an SLA',
+  DELETED: 'Deleted an SLA',
+});
+
+export const LINEAR_EVENTS = Object.freeze({
+  CREATE_ISSUE: 'Created a linear issue',
+  LINK_ISSUE: 'Linked a linear issue',
+  UNLINK_ISSUE: 'Unlinked a linear issue',
+});
+
+export const YEAR_IN_REVIEW_EVENTS = Object.freeze({
+  MODAL_OPENED: 'Year in Review: Modal opened',
+  NEXT_CLICKED: 'Year in Review: Next clicked',
+  SHARE_CLICKED: 'Year in Review: Share clicked',
+});