Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/constants/globals.js

@@ -0,0 +1,72 @@
+export default {
+  GRAVATAR_URL: 'https://www.gravatar.com/avatar/',
+  ASSIGNEE_TYPE: {
+    ME: 'me',
+    UNASSIGNED: 'unassigned',
+    ALL: 'all',
+  },
+  STATUS_TYPE: {
+    OPEN: 'open',
+    RESOLVED: 'resolved',
+    PENDING: 'pending',
+    SNOOZED: 'snoozed',
+    ALL: 'all',
+  },
+  SORT_BY_TYPE: {
+    LAST_ACTIVITY_AT_ASC: 'last_activity_at_asc',
+    LAST_ACTIVITY_AT_DESC: 'last_activity_at_desc',
+    CREATED_AT_ASC: 'created_at_asc',
+    CREATED_AT_DESC: 'created_at_desc',
+    PRIORITY_ASC: 'priority_asc',
+    PRIORITY_DESC: 'priority_desc',
+    WAITING_SINCE_ASC: 'waiting_since_asc',
+    WAITING_SINCE_DESC: 'waiting_since_desc',
+  },
+  ARTICLE_STATUS_TYPES: {
+    DRAFT: 0,
+    PUBLISH: 1,
+    ARCHIVE: 2,
+  },
+  LAYOUT_TYPES: {
+    CONDENSED: 'condensed',
+    EXPANDED: 'expanded',
+  },
+  DOCS_URL: 'https://www.chatwoot.com/docs/product/',
+  HELP_CENTER_DOCS_URL:
+    'https://www.chatwoot.com/docs/product/others/help-center',
+  TESTIMONIAL_URL:
+    'https://testimonials.cdn.chatwoot.com/testimonial-content.json',
+  WHATSAPP_EMBEDDED_SIGNUP_DOCS_URL:
+    'https://developers.facebook.com/docs/whatsapp/embedded-signup/custom-flows/onboarding-business-app-users#limitations',
+  SMALL_SCREEN_BREAKPOINT: 768,
+  AVAILABILITY_STATUS_KEYS: ['online', 'busy', 'offline'],
+  SNOOZE_OPTIONS: {
+    UNTIL_NEXT_REPLY: 'until_next_reply',
+    AN_HOUR_FROM_NOW: 'an_hour_from_now',
+    UNTIL_TOMORROW: 'until_tomorrow',
+    UNTIL_NEXT_WEEK: 'until_next_week',
+    UNTIL_NEXT_MONTH: 'until_next_month',
+    UNTIL_CUSTOM_TIME: 'until_custom_time',
+  },
+  EXAMPLE_URL: 'example.com',
+  EXAMPLE_WEBHOOK_URL: 'https://example/api/webhook',
+  INBOX_SORT_BY: {
+    NEWEST: 'desc',
+    OLDEST: 'asc',
+  },
+  INBOX_DISPLAY_BY: {
+    SNOOZED: 'snoozed',
+    READ: 'read',
+  },
+  INBOX_FILTER_TYPE: {
+    STATUS: 'status',
+    TYPE: 'type',
+    SORT_ORDER: 'sort_order',
+  },
+  SLA_MISS_TYPES: {
+    FRT: 'frt',
+    NRT: 'nrt',
+    RT: 'rt',
+  },
+};
+export const DEFAULT_REDIRECT_URL = '/app/';