Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/composables/utils/useKbd.js

@@ -0,0 +1,37 @@
+import { computed } from 'vue';
+
+function isMacOS() {
+  // Check modern userAgentData API first
+  if (navigator.userAgentData?.platform) {
+    return navigator.userAgentData.platform === 'macOS';
+  }
+  // Fallback to navigator.platform
+  return (
+    navigator.platform.startsWith('Mac') || navigator.platform === 'iPhone'
+  );
+}
+
+export function useKbd(keys) {
+  const keySymbols = {
+    $mod: isMacOS() ? '⌘' : 'Ctrl',
+    shift: '⇧',
+    alt: '⌥',
+    ctrl: 'Ctrl',
+    cmd: '⌘',
+    option: '⌥',
+    enter: '↵',
+    tab: '⇥',
+    esc: '⎋',
+  };
+
+  return computed(() => {
+    return keys
+      .map(key => keySymbols[key.toLowerCase()] || key)
+      .join(' ')
+      .toUpperCase();
+  });
+}
+
+export function getModifierKey() {
+  return isMacOS() ? '⌘' : 'Ctrl';
+}