Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/composables/useInbox.js

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+import { computed } from 'vue';
+import { useMapGetter } from 'dashboard/composables/store';
+import { useCamelCase } from 'dashboard/composables/useTransformKeys';
+import { INBOX_TYPES } from 'dashboard/helper/inbox';
+
+export const INBOX_FEATURES = {
+  REPLY_TO: 'replyTo',
+  REPLY_TO_OUTGOING: 'replyToOutgoing',
+};
+
+// This is a single source of truth for inbox features
+// This is used to check if a feature is available for a particular inbox or not
+export const INBOX_FEATURE_MAP = {
+  [INBOX_FEATURES.REPLY_TO]: [
+    INBOX_TYPES.FB,
+    INBOX_TYPES.WEB,
+    INBOX_TYPES.TWITTER,
+    INBOX_TYPES.WHATSAPP,
+    INBOX_TYPES.TELEGRAM,
+    INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.API,
+  ],
+  [INBOX_FEATURES.REPLY_TO_OUTGOING]: [
+    INBOX_TYPES.WEB,
+    INBOX_TYPES.TWITTER,
+    INBOX_TYPES.WHATSAPP,
+    INBOX_TYPES.TELEGRAM,
+    INBOX_TYPES.TIKTOK,
+    INBOX_TYPES.API,
+  ],
+};
+
+/**
+ * Composable for handling inbox-related functionality
+ * @param {string|null} inboxId - Optional inbox ID. If not provided, uses current chat's inbox
+ * @returns {Object} An object containing inbox type checking functions
+ */
+export const useInbox = (inboxId = null) => {
+  const currentChat = useMapGetter('getSelectedChat');
+  const inboxGetter = useMapGetter('inboxes/getInboxById');
+
+  const inbox = computed(() => {
+    const targetInboxId = inboxId || currentChat.value?.inbox_id;
+
+    if (!targetInboxId) return null;
+
+    return useCamelCase(inboxGetter.value(targetInboxId), { deep: true });
+  });
+
+  const channelType = computed(() => {
+    return inbox.value?.channelType;
+  });
+
+  const isAPIInbox = computed(() => {
+    return channelType.value === INBOX_TYPES.API;
+  });
+
+  const isAFacebookInbox = computed(() => {
+    return channelType.value === INBOX_TYPES.FB;
+  });
+
+  const isAWebWidgetInbox = computed(() => {
+    return channelType.value === INBOX_TYPES.WEB;
+  });
+
+  const isATwilioChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.TWILIO;
+  });
+
+  const isALineChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.LINE;
+  });
+
+  const isAnEmailChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.EMAIL;
+  });
+
+  const isATelegramChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.TELEGRAM;
+  });
+
+  const whatsAppAPIProvider = computed(() => {
+    return inbox.value?.provider || '';
+  });
+
+  const isAMicrosoftInbox = computed(() => {
+    return isAnEmailChannel.value && inbox.value?.provider === 'microsoft';
+  });
+
+  const isAGoogleInbox = computed(() => {
+    return isAnEmailChannel.value && inbox.value?.provider === 'google';
+  });
+
+  const isATwilioSMSChannel = computed(() => {
+    const { medium: medium = '' } = inbox.value || {};
+    return isATwilioChannel.value && medium === 'sms';
+  });
+
+  const isASmsInbox = computed(() => {
+    return channelType.value === INBOX_TYPES.SMS || isATwilioSMSChannel.value;
+  });
+
+  const isATwilioWhatsAppChannel = computed(() => {
+    const { medium: medium = '' } = inbox.value || {};
+    return isATwilioChannel.value && medium === 'whatsapp';
+  });
+
+  const isAWhatsAppCloudChannel = computed(() => {
+    return (
+      channelType.value === INBOX_TYPES.WHATSAPP &&
+      whatsAppAPIProvider.value === 'whatsapp_cloud'
+    );
+  });
+
+  const is360DialogWhatsAppChannel = computed(() => {
+    return (
+      channelType.value === INBOX_TYPES.WHATSAPP &&
+      whatsAppAPIProvider.value === 'default'
+    );
+  });
+
+  const isAWhatsAppChannel = computed(() => {
+    return (
+      channelType.value === INBOX_TYPES.WHATSAPP ||
+      isATwilioWhatsAppChannel.value
+    );
+  });
+
+  const isAnInstagramChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.INSTAGRAM;
+  });
+
+  const isATiktokChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.TIKTOK;
+  });
+
+  const isAVoiceChannel = computed(() => {
+    return channelType.value === INBOX_TYPES.VOICE;
+  });
+
+  return {
+    inbox,
+    isAFacebookInbox,
+    isALineChannel,
+    isAPIInbox,
+    isASmsInbox,
+    isATelegramChannel,
+    isATwilioChannel,
+    isAWebWidgetInbox,
+    isAWhatsAppChannel,
+    isAMicrosoftInbox,
+    isAGoogleInbox,
+    isATwilioWhatsAppChannel,
+    isAWhatsAppCloudChannel,
+    is360DialogWhatsAppChannel,
+    isAnEmailChannel,
+    isAnInstagramChannel,
+    isATiktokChannel,
+    isAVoiceChannel,
+  };
+};