Restructure omni services and add Chatwoot research snapshot
This commit is contained in:
Ruslan Bakiev
@@ -0,0 +1,85 @@
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import camelcaseKeys from 'camelcase-keys';
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export default camelcaseKeys(
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[
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{
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id: 60716,
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content:
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"Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.\n------------------------------\nKey Updates\n\n 1.\n\n *Integration Status*:\n The initial integration with Chatwoot has been successful. We've tested:\n - API connectivity\n - Multi-channel messaging\n - Real-time chat updates\n 2.\n\n *Upcoming Tasks*:\n - Streamlining notification workflows\n - Enhancing webhook reliability\n - Testing team collaboration features\n\n*Note:*\nDon’t forget to check out the automation capabilities in Chatwoot for\nhandling repetitive queries. It can save a ton of time!\n\n------------------------------\nFeatures We Love\n\nHere’s what stood out so far:\n\n - *Unified Inbox*: All customer conversations in one place.\n - *Customizable Workflows*: Tailored to our team’s unique needs.\n - *Integrations*: Works seamlessly with CRM and Slack.\n\n------------------------------\nAction Items For Next Week:\n\n 1. Implement the webhook for *ticket prioritization*.\n 2. Test *CSAT surveys* post-chat sessions.\n 3. Review *analytics dashboard* insights.\n\n------------------------------\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\nMetric Value Change (%)\nTotal Conversations 350 +25%\nAverage Response Time 3 minutes -15%\nCSAT Score 92% +10%\n------------------------------\nFeedback\n\n*Do let me know if you have additional feedback or ideas to improve our\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\nchanges:*\n\n[image: Chatwoot Dashboard Screenshot]\n------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra",
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account_id: 51,
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inbox_id: 991,
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conversation_id: 46,
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message_type: 0,
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created_at: 1733141025,
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updated_at: '2024-12-02T12:03:45.663Z',
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private: false,
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status: 'sent',
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source_id:
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'CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com',
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content_type: 'incoming_email',
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content_attributes: {
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email: {
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content_type:
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'multipart/alternative; boundary=0000000000009d889e0628477235',
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date: '2024-12-02T16:29:39+05:30',
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from: ['hey@shivam.dev'],
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html_content: {
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full: '<div dir="ltr"><h3><span style="font-size:small;font-weight:normal">Hi Team,</span></h3>\r\n<p>I hope this email finds you well! I wanted to share some updates regarding our integration with <strong>Chatwoot</strong> and outline some key features we’ve explored.</p>\r\n<hr>\r\n<h3>Key Updates</h3>\r\n<ol>\r\n<li>\r\n<p><strong>Integration Status</strong>:<br>\r\nThe initial integration with Chatwoot has been successful. We've tested:</p>\r\n<ul>\r\n<li>API connectivity</li>\r\n<li>Multi-channel messaging</li>\r\n<li>Real-time chat updates</li>\r\n</ul>\r\n</li>\r\n<li>\r\n<p><strong>Upcoming Tasks</strong>:</p>\r\n<ul>\r\n<li>Streamlining notification workflows</li>\r\n<li>Enhancing webhook reliability</li>\r\n<li>Testing team collaboration features</li>\r\n</ul>\r\n</li>\r\n</ol>\r\n<blockquote>\r\n<p><strong>Note:</strong><br>\r\nDon’t forget to check out the automation capabilities in Chatwoot for handling repetitive queries. It can save a ton of time!</p>\r\n</blockquote>\r\n<hr>\r\n<h3>Features We Love</h3>\r\n<p>Here’s what stood out so far:</p>\r\n<ul>\r\n<li><strong>Unified Inbox</strong>: All customer conversations in one place.</li>\r\n<li><strong>Customizable Workflows</strong>: Tailored to our team’s unique needs.</li>\r\n<li><strong>Integrations</strong>: Works seamlessly with CRM and Slack.</li>\r\n</ul>\r\n<hr>\r\n<h3>Action Items</h3>\r\n<h4>For Next Week:</h4>\r\n<ol>\r\n<li>Implement the webhook for <strong>ticket prioritization</strong>.</li>\r\n<li>Test <strong>CSAT surveys</strong> post-chat sessions.</li>\r\n<li>Review <strong>analytics dashboard</strong> insights.</li>\r\n</ol>\r\n<hr>\r\n<h3>Data Snapshot</h3>\r\n<p>Here’s a quick overview of our conversation stats this week:</p>\r\n<table>\r\n<thead>\r\n<tr>\r\n<th>Metric</th>\r\n<th>Value</th>\r\n<th>Change (%)</th>\r\n</tr>\r\n</thead>\r\n<tbody>\r\n<tr>\r\n<td>Total Conversations</td>\r\n<td>350</td>\r\n<td>+25%</td>\r\n</tr>\r\n<tr>\r\n<td>Average Response Time</td>\r\n<td>3 minutes</td>\r\n<td>-15%</td>\r\n</tr>\r\n<tr>\r\n<td>CSAT Score</td>\r\n<td>92%</td>\r\n<td>+10%</td>\r\n</tr>\r\n</tbody>\r\n</table>\r\n<hr>\r\n<h3>Feedback</h3>\r\n<p><i>Do let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:</i></p>\r\n<p><img src="https://via.placeholder.com/600x300" alt="Chatwoot Dashboard Screenshot" title="Chatwoot Dashboard"></p>\r\n<hr>\r\n<p>Looking forward to hearing your thoughts!</p>\r\n<p>Best regards,<br>~ Shivam Mishra<br></p></div>\r\n',
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reply:
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"Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.\n\n---------------------------------------------------------------\n\nKey Updates\n\n-\n\nIntegration Status:\nThe initial integration with Chatwoot has been successful. We've tested:\n\n- API connectivity\n- Multi-channel messaging\n- Real-time chat updates\n\n-\n\nUpcoming Tasks:\n\n- Streamlining notification workflows\n- Enhancing webhook reliability\n- Testing team collaboration features\n\n>\n---------------------------------------------------------------\n\nFeatures We Love\n\nHere’s what stood out so far:\n\n- Unified Inbox: All customer conversations in one place.\n- Customizable Workflows: Tailored to our team’s unique needs.\n- Integrations: Works seamlessly with CRM and Slack.\n\n---------------------------------------------------------------\n\nAction Items\n\nFor Next Week:\n\n- Implement the webhook for ticket prioritization.\n- Test CSAT surveys post-chat sessions.\n- Review analytics dashboard insights.\n\n---------------------------------------------------------------\n\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\n\nMetric\tValue\tChange (%)\nTotal Conversations\t350\t+25%\nAverage Response Time\t3 minutes\t-15%\nCSAT Score\t92%\t+10%\n---------------------------------------------------------------\n\nFeedback\n\nDo let me know if you have additional feedback or ideas to improve our workflows. Here’s an image of how our Chatwoot dashboard looks with recent changes:\n\n[Chatwoot Dashboard]\n\n---------------------------------------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra",
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quoted:
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'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding our integration with Chatwoot and outline some key features we’ve explored.',
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},
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in_reply_to: null,
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message_id:
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'CAM_Qp+8bpiT5xFL7HmVL4a9RD0TmdYw7Lu6ZV02yu=eyon41DA@mail.gmail.com',
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multipart: true,
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number_of_attachments: 0,
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subject: 'Update on Chatwoot Integration and Features',
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text_content: {
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full: "Hi Team,\r\n\r\nI hope this email finds you well! I wanted to share some updates regarding\r\nour integration with *Chatwoot* and outline some key features we’ve\r\nexplored.\r\n------------------------------\r\nKey Updates\r\n\r\n 1.\r\n\r\n *Integration Status*:\r\n The initial integration with Chatwoot has been successful. We've tested:\r\n - API connectivity\r\n - Multi-channel messaging\r\n - Real-time chat updates\r\n 2.\r\n\r\n *Upcoming Tasks*:\r\n - Streamlining notification workflows\r\n - Enhancing webhook reliability\r\n - Testing team collaboration features\r\n\r\n*Note:*\r\nDon’t forget to check out the automation capabilities in Chatwoot for\r\nhandling repetitive queries. It can save a ton of time!\r\n\r\n------------------------------\r\nFeatures We Love\r\n\r\nHere’s what stood out so far:\r\n\r\n - *Unified Inbox*: All customer conversations in one place.\r\n - *Customizable Workflows*: Tailored to our team’s unique needs.\r\n - *Integrations*: Works seamlessly with CRM and Slack.\r\n\r\n------------------------------\r\nAction Items For Next Week:\r\n\r\n 1. Implement the webhook for *ticket prioritization*.\r\n 2. Test *CSAT surveys* post-chat sessions.\r\n 3. Review *analytics dashboard* insights.\r\n\r\n------------------------------\r\nData Snapshot\r\n\r\nHere’s a quick overview of our conversation stats this week:\r\nMetric Value Change (%)\r\nTotal Conversations 350 +25%\r\nAverage Response Time 3 minutes -15%\r\nCSAT Score 92% +10%\r\n------------------------------\r\nFeedback\r\n\r\n*Do let me know if you have additional feedback or ideas to improve our\r\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\r\nchanges:*\r\n\r\n[image: Chatwoot Dashboard Screenshot]\r\n------------------------------\r\n\r\nLooking forward to hearing your thoughts!\r\n\r\nBest regards,\r\n~ Shivam Mishra\r\n",
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reply:
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"Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.\n------------------------------\nKey Updates\n\n 1.\n\n *Integration Status*:\n The initial integration with Chatwoot has been successful. We've tested:\n - API connectivity\n - Multi-channel messaging\n - Real-time chat updates\n 2.\n\n *Upcoming Tasks*:\n - Streamlining notification workflows\n - Enhancing webhook reliability\n - Testing team collaboration features\n\n*Note:*\nDon’t forget to check out the automation capabilities in Chatwoot for\nhandling repetitive queries. It can save a ton of time!\n\n------------------------------\nFeatures We Love\n\nHere’s what stood out so far:\n\n - *Unified Inbox*: All customer conversations in one place.\n - *Customizable Workflows*: Tailored to our team’s unique needs.\n - *Integrations*: Works seamlessly with CRM and Slack.\n\n------------------------------\nAction Items For Next Week:\n\n 1. Implement the webhook for *ticket prioritization*.\n 2. Test *CSAT surveys* post-chat sessions.\n 3. Review *analytics dashboard* insights.\n\n------------------------------\nData Snapshot\n\nHere’s a quick overview of our conversation stats this week:\nMetric Value Change (%)\nTotal Conversations 350 +25%\nAverage Response Time 3 minutes -15%\nCSAT Score 92% +10%\n------------------------------\nFeedback\n\n*Do let me know if you have additional feedback or ideas to improve our\nworkflows. Here’s an image of how our Chatwoot dashboard looks with recent\nchanges:*\n\n[image: Chatwoot Dashboard Screenshot]\n------------------------------\n\nLooking forward to hearing your thoughts!\n\nBest regards,\n~ Shivam Mishra",
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quoted:
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'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.',
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},
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to: ['shivam@chatwoot.com'],
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},
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'Hi Team,\n\nI hope this email finds you well! I wanted to share some updates regarding\nour integration with *Chatwoot* and outline some key features we’ve\nexplored.',
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{ deep: true }
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);
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