Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/components-next/message/constants.js

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+export const MESSAGE_TYPES = {
+  INCOMING: 0,
+  OUTGOING: 1,
+  ACTIVITY: 2,
+  TEMPLATE: 3,
+};
+
+export const MESSAGE_VARIANTS = {
+  USER: 'user',
+  AGENT: 'agent',
+  ACTIVITY: 'activity',
+  PRIVATE: 'private',
+  BOT: 'bot',
+  ERROR: 'error',
+  TEMPLATE: 'template',
+  EMAIL: 'email',
+  UNSUPPORTED: 'unsupported',
+};
+
+export const SENDER_TYPES = {
+  CONTACT: 'Contact',
+  USER: 'User',
+  AGENT_BOT: 'agent_bot',
+  CAPTAIN_ASSISTANT: 'captain_assistant',
+};
+
+export const ORIENTATION = {
+  LEFT: 'left',
+  RIGHT: 'right',
+  CENTER: 'center',
+};
+
+export const MESSAGE_STATUS = {
+  SENT: 'sent',
+  DELIVERED: 'delivered',
+  READ: 'read',
+  FAILED: 'failed',
+  PROGRESS: 'progress',
+};
+
+export const ATTACHMENT_TYPES = {
+  IMAGE: 'image',
+  AUDIO: 'audio',
+  VIDEO: 'video',
+  FILE: 'file',
+  LOCATION: 'location',
+  FALLBACK: 'fallback',
+  SHARE: 'share',
+  STORY_MENTION: 'story_mention',
+  CONTACT: 'contact',
+  IG_REEL: 'ig_reel',
+  EMBED: 'embed',
+  IG_POST: 'ig_post',
+  IG_STORY: 'ig_story',
+  IG_STORY_REPLY: 'ig_story_reply',
+};
+
+export const CONTENT_TYPES = {
+  TEXT: 'text',
+  INPUT_TEXT: 'input_text',
+  INPUT_TEXTAREA: 'input_textarea',
+  INPUT_EMAIL: 'input_email',
+  INPUT_SELECT: 'input_select',
+  CARDS: 'cards',
+  FORM: 'form',
+  ARTICLE: 'article',
+  INCOMING_EMAIL: 'incoming_email',
+  INPUT_CSAT: 'input_csat',
+  INTEGRATIONS: 'integrations',
+  STICKER: 'sticker',
+  VOICE_CALL: 'voice_call',
+};
+
+export const MEDIA_TYPES = [
+  ATTACHMENT_TYPES.IMAGE,
+  ATTACHMENT_TYPES.VIDEO,
+  ATTACHMENT_TYPES.AUDIO,
+  ATTACHMENT_TYPES.IG_REEL,
+];
+
+export const VOICE_CALL_STATUS = {
+  IN_PROGRESS: 'in-progress',
+  RINGING: 'ringing',
+  COMPLETED: 'completed',
+  NO_ANSWER: 'no-answer',
+  FAILED: 'failed',
+};
+
+export const VOICE_CALL_DIRECTION = {
+  INBOUND: 'inbound',
+  OUTBOUND: 'outbound',
+};