Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/components-next/message/chips/AttachmentChips.vue

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+<script setup>
+import { computed, defineOptions, useAttrs } from 'vue';
+
+import ImageChip from 'next/message/chips/Image.vue';
+import VideoChip from 'next/message/chips/Video.vue';
+import AudioChip from 'next/message/chips/Audio.vue';
+import FileChip from 'next/message/chips/File.vue';
+import { useMessageContext } from '../provider.js';
+
+import { ATTACHMENT_TYPES } from '../constants';
+
+/**
+ * @typedef {Object} Attachment
+ * @property {number} id - Unique identifier for the attachment
+ * @property {number} messageId - ID of the associated message
+ * @property {'image'|'audio'|'video'|'file'|'location'|'fallback'|'share'|'story_mention'|'contact'|'ig_reel'} fileType - Type of the attachment (file or image)
+ * @property {number} accountId - ID of the associated account
+ * @property {string|null} extension - File extension
+ * @property {string} dataUrl - URL to access the full attachment data
+ * @property {string} thumbUrl - URL to access the thumbnail version
+ * @property {number} fileSize - Size of the file in bytes
+ * @property {number|null} width - Width of the image if applicable
+ * @property {number|null} height - Height of the image if applicable
+ */
+const props = defineProps({
+  attachments: {
+    type: Array,
+    default: () => [],
+  },
+});
+
+defineOptions({
+  inheritAttrs: false,
+});
+
+const attrs = useAttrs();
+const { orientation } = useMessageContext();
+
+const classToApply = computed(() => {
+  const baseClasses = [attrs.class, 'flex', 'flex-wrap'];
+
+  if (orientation.value === 'right') {
+    baseClasses.push('justify-end');
+  }
+
+  return baseClasses;
+});
+
+const allAttachments = computed(() => {
+  return Array.isArray(props.attachments) ? props.attachments : [];
+});
+
+const mediaAttachments = computed(() => {
+  const allowedTypes = [ATTACHMENT_TYPES.IMAGE, ATTACHMENT_TYPES.VIDEO];
+  const mediaTypes = allAttachments.value.filter(attachment =>
+    allowedTypes.includes(attachment.fileType)
+  );
+
+  return mediaTypes.sort(
+    (a, b) =>
+      allowedTypes.indexOf(a.fileType) - allowedTypes.indexOf(b.fileType)
+  );
+});
+
+const recordings = computed(() => {
+  return allAttachments.value.filter(
+    attachment => attachment.fileType === ATTACHMENT_TYPES.AUDIO
+  );
+});
+
+const files = computed(() => {
+  return allAttachments.value.filter(
+    attachment => attachment.fileType === ATTACHMENT_TYPES.FILE
+  );
+});
+</script>
+
+<template>
+  <div v-if="mediaAttachments.length" :class="classToApply">
+    <template v-for="attachment in mediaAttachments" :key="attachment.id">
+      <ImageChip
+        v-if="attachment.fileType === ATTACHMENT_TYPES.IMAGE"
+        :attachment="attachment"
+      />
+      <VideoChip
+        v-else-if="attachment.fileType === ATTACHMENT_TYPES.VIDEO"
+        :attachment="attachment"
+      />
+    </template>
+  </div>
+  <div v-if="recordings.length" :class="classToApply">
+    <div v-for="attachment in recordings" :key="attachment.id">
+      <AudioChip
+        class="bg-n-alpha-3 dark:bg-n-alpha-2 text-n-slate-12"
+        :attachment="attachment"
+      />
+    </div>
+  </div>
+  <div v-if="files.length" :class="classToApply">
+    <FileChip
+      v-for="attachment in files"
+      :key="attachment.id"
+      :attachment="attachment"
+    />
+  </div>
+</template>