Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/components-next/icon/specs/provider.spec.js

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+import { useChannelIcon } from '../provider';
+
+describe('useChannelIcon', () => {
+  it('returns correct icon for API channel', () => {
+    const inbox = { channel_type: 'Channel::Api' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-api');
+  });
+
+  it('returns correct icon for Facebook channel', () => {
+    const inbox = { channel_type: 'Channel::FacebookPage' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-messenger');
+  });
+
+  it('returns correct icon for WhatsApp channel', () => {
+    const inbox = { channel_type: 'Channel::Whatsapp' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-whatsapp');
+  });
+
+  it('returns correct icon for Voice channel', () => {
+    const inbox = { channel_type: 'Channel::Voice' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-voice');
+  });
+
+  it('returns correct icon for Line channel', () => {
+    const inbox = { channel_type: 'Channel::Line' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-line');
+  });
+
+  it('returns correct icon for SMS channel', () => {
+    const inbox = { channel_type: 'Channel::Sms' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-sms');
+  });
+
+  it('returns correct icon for Telegram channel', () => {
+    const inbox = { channel_type: 'Channel::Telegram' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-telegram');
+  });
+
+  it('returns correct icon for Twitter channel', () => {
+    const inbox = { channel_type: 'Channel::TwitterProfile' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-x');
+  });
+
+  it('returns correct icon for WebWidget channel', () => {
+    const inbox = { channel_type: 'Channel::WebWidget' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-website');
+  });
+
+  it('returns correct icon for Instagram channel', () => {
+    const inbox = { channel_type: 'Channel::Instagram' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-instagram');
+  });
+
+  it('returns correct icon for TikTok channel', () => {
+    const inbox = { channel_type: 'Channel::Tiktok' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-woot-tiktok');
+  });
+
+  describe('TwilioSms channel', () => {
+    it('returns chat icon for regular Twilio SMS channel', () => {
+      const inbox = { channel_type: 'Channel::TwilioSms' };
+      const { value: icon } = useChannelIcon(inbox);
+      expect(icon).toBe('i-woot-sms');
+    });
+
+    it('returns WhatsApp icon for Twilio SMS with WhatsApp medium', () => {
+      const inbox = {
+        channel_type: 'Channel::TwilioSms',
+        medium: 'whatsapp',
+      };
+      const { value: icon } = useChannelIcon(inbox);
+      expect(icon).toBe('i-woot-whatsapp');
+    });
+
+    it('returns chat icon for Twilio SMS with non-WhatsApp medium', () => {
+      const inbox = {
+        channel_type: 'Channel::TwilioSms',
+        medium: 'sms',
+      };
+      const { value: icon } = useChannelIcon(inbox);
+      expect(icon).toBe('i-woot-sms');
+    });
+
+    it('returns chat icon for Twilio SMS with undefined medium', () => {
+      const inbox = {
+        channel_type: 'Channel::TwilioSms',
+        medium: undefined,
+      };
+      const { value: icon } = useChannelIcon(inbox);
+      expect(icon).toBe('i-woot-sms');
+    });
+  });
+
+  describe('Email channel', () => {
+    it('returns mail icon for generic email channel', () => {
+      const inbox = { channel_type: 'Channel::Email' };
+      const { value: icon } = useChannelIcon(inbox);
+      expect(icon).toBe('i-woot-mail');
+    });
+
+    it('returns Microsoft icon for Microsoft email provider', () => {
+      const inbox = {
+        channel_type: 'Channel::Email',
+        provider: 'microsoft',
+      };
+      const { value: icon } = useChannelIcon(inbox);
+      expect(icon).toBe('i-woot-outlook');
+    });
+
+    it('returns Google icon for Google email provider', () => {
+      const inbox = {
+        channel_type: 'Channel::Email',
+        provider: 'google',
+      };
+      const { value: icon } = useChannelIcon(inbox);
+      expect(icon).toBe('i-woot-gmail');
+    });
+  });
+
+  it('returns default icon for unknown channel type', () => {
+    const inbox = { channel_type: 'Channel::Unknown' };
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-ri-global-fill');
+  });
+
+  it('returns default icon when channel type is undefined', () => {
+    const inbox = {};
+    const { value: icon } = useChannelIcon(inbox);
+    expect(icon).toBe('i-ri-global-fill');
+  });
+});