Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/components-next/icon/provider.js

@@ -0,0 +1,45 @@
+import { computed } from 'vue';
+
+export function useChannelIcon(inbox) {
+  const channelTypeIconMap = {
+    'Channel::Api': 'i-woot-api',
+    'Channel::Email': 'i-woot-mail',
+    'Channel::FacebookPage': 'i-woot-messenger',
+    'Channel::Line': 'i-woot-line',
+    'Channel::Sms': 'i-woot-sms',
+    'Channel::Telegram': 'i-woot-telegram',
+    'Channel::TwilioSms': 'i-woot-sms',
+    'Channel::TwitterProfile': 'i-woot-x',
+    'Channel::WebWidget': 'i-woot-website',
+    'Channel::Whatsapp': 'i-woot-whatsapp',
+    'Channel::Instagram': 'i-woot-instagram',
+    'Channel::Tiktok': 'i-woot-tiktok',
+    'Channel::Voice': 'i-woot-voice',
+  };
+
+  const providerIconMap = {
+    microsoft: 'i-woot-outlook',
+    google: 'i-woot-gmail',
+  };
+
+  const channelIcon = computed(() => {
+    const inboxDetails = inbox.value || inbox;
+    const type = inboxDetails.channel_type;
+    let icon = channelTypeIconMap[type];
+
+    if (type === 'Channel::Email' && inboxDetails.provider) {
+      if (Object.keys(providerIconMap).includes(inboxDetails.provider)) {
+        icon = providerIconMap[inboxDetails.provider];
+      }
+    }
+
+    // Special case for Twilio whatsapp
+    if (type === 'Channel::TwilioSms' && inboxDetails.medium === 'whatsapp') {
+      icon = 'i-woot-whatsapp';
+    }
+
+    return icon ?? 'i-ri-global-fill';
+  });
+
+  return channelIcon;
+}