Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Article/ArticleEmptyState.story.vue

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+<script setup>
+import ArticleEmptyState from './ArticleEmptyState.vue';
+</script>
+
+<template>
+  <Story
+    title="Components/HelpCenter/EmptyState/ArticleEmptyState"
+    :layout="{ type: 'single', width: '1100px' }"
+  >
+    <Variant title="Article Empty State">
+      <div class="w-full h-full px-20 mx-auto bg-n-background">
+        <ArticleEmptyState />
+      </div>
+    </Variant>
+  </Story>
+</template>

research/chatwoot/app/javascript/dashboard/components-next/HelpCenter/EmptyState/Article/ArticleEmptyState.vue

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+<script setup>
+import EmptyStateLayout from 'dashboard/components-next/EmptyStateLayout.vue';
+import Button from 'dashboard/components-next/button/Button.vue';
+import ArticleCard from 'dashboard/components-next/HelpCenter/ArticleCard/ArticleCard.vue';
+import articleContent from 'dashboard/components-next/HelpCenter/EmptyState/Portal/portalEmptyStateContent.js';
+
+defineProps({
+  title: {
+    type: String,
+    default: '',
+  },
+  subtitle: {
+    type: String,
+    default: '',
+  },
+  showButton: {
+    type: Boolean,
+    default: true,
+  },
+  buttonLabel: {
+    type: String,
+    default: '',
+  },
+});
+
+const emit = defineEmits(['click']);
+
+const onClick = () => {
+  emit('click');
+};
+</script>
+
+<template>
+  <EmptyStateLayout :title="title" :subtitle="subtitle">
+    <template #empty-state-item>
+      <div class="grid grid-cols-1 gap-4 p-px overflow-hidden">
+        <ArticleCard
+          v-for="(article, index) in articleContent.slice(0, 5)"
+          :id="article.id"
+          :key="`article-${index}`"
+          :title="article.title"
+          :status="article.status"
+          :updated-at="article.updatedAt"
+          :author="article.author"
+          :category="article.category"
+          :views="article.views"
+        />
+      </div>
+    </template>
+    <template #actions>
+      <div v-if="showButton">
+        <Button :label="buttonLabel" icon="i-lucide-plus" @click="onClick" />
+      </div>
+    </template>
+  </EmptyStateLayout>
+</template>