Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/components-next/Contacts/VoiceCallButton.vue

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+<script setup>
+import { computed, ref, useAttrs } from 'vue';
+import { useI18n } from 'vue-i18n';
+import { useRoute, useRouter } from 'vue-router';
+import { useMapGetter, useStore } from 'dashboard/composables/store';
+import { INBOX_TYPES } from 'dashboard/helper/inbox';
+import { useAlert } from 'dashboard/composables';
+import { frontendURL, conversationUrl } from 'dashboard/helper/URLHelper';
+import { useCallsStore } from 'dashboard/stores/calls';
+
+import Button from 'dashboard/components-next/button/Button.vue';
+import Dialog from 'dashboard/components-next/dialog/Dialog.vue';
+
+const props = defineProps({
+  phone: { type: String, default: '' },
+  contactId: { type: [String, Number], required: true },
+  label: { type: String, default: '' },
+  icon: { type: [String, Object, Function], default: '' },
+  size: { type: String, default: 'sm' },
+  tooltipLabel: { type: String, default: '' },
+});
+
+defineOptions({ inheritAttrs: false });
+const attrs = useAttrs();
+const route = useRoute();
+const router = useRouter();
+const store = useStore();
+
+const { t } = useI18n();
+
+const dialogRef = ref(null);
+
+const inboxesList = useMapGetter('inboxes/getInboxes');
+const contactsUiFlags = useMapGetter('contacts/getUIFlags');
+
+const voiceInboxes = computed(() =>
+  (inboxesList.value || []).filter(
+    inbox => inbox.channel_type === INBOX_TYPES.VOICE
+  )
+);
+const hasVoiceInboxes = computed(() => voiceInboxes.value.length > 0);
+
+// Unified behavior: hide when no phone
+const shouldRender = computed(() => hasVoiceInboxes.value && !!props.phone);
+
+const isInitiatingCall = computed(() => {
+  return contactsUiFlags.value?.isInitiatingCall || false;
+});
+
+const navigateToConversation = conversationId => {
+  const accountId = route.params.accountId;
+  if (conversationId && accountId) {
+    const path = frontendURL(
+      conversationUrl({
+        accountId,
+        id: conversationId,
+      })
+    );
+    router.push({ path });
+  }
+};
+
+const startCall = async inboxId => {
+  if (isInitiatingCall.value) return;
+
+  try {
+    const response = await store.dispatch('contacts/initiateCall', {
+      contactId: props.contactId,
+      inboxId,
+    });
+    const { call_sid: callSid, conversation_id: conversationId } = response;
+
+    // Add call to store immediately so widget shows
+    const callsStore = useCallsStore();
+    callsStore.addCall({
+      callSid,
+      conversationId,
+      inboxId,
+      callDirection: 'outbound',
+    });
+
+    useAlert(t('CONTACT_PANEL.CALL_INITIATED'));
+    navigateToConversation(response?.conversation_id);
+  } catch (error) {
+    const apiError = error?.message;
+    useAlert(apiError || t('CONTACT_PANEL.CALL_FAILED'));
+  }
+};
+
+const onClick = async () => {
+  if (voiceInboxes.value.length > 1) {
+    dialogRef.value?.open();
+    return;
+  }
+  const [inbox] = voiceInboxes.value;
+  await startCall(inbox.id);
+};
+
+const onPickInbox = async inbox => {
+  dialogRef.value?.close();
+  await startCall(inbox.id);
+};
+</script>
+
+<template>
+  <span class="contents">
+    <Button
+      v-if="shouldRender"
+      v-tooltip.top-end="tooltipLabel || null"
+      v-bind="attrs"
+      :disabled="isInitiatingCall"
+      :is-loading="isInitiatingCall"
+      :label="label"
+      :icon="icon"
+      :size="size"
+      @click="onClick"
+    />
+
+    <Dialog
+      v-if="shouldRender && voiceInboxes.length > 1"
+      ref="dialogRef"
+      :title="$t('CONTACT_PANEL.VOICE_INBOX_PICKER.TITLE')"
+      show-cancel-button
+      :show-confirm-button="false"
+      width="md"
+    >
+      <div class="flex flex-col gap-2">
+        <button
+          v-for="inbox in voiceInboxes"
+          :key="inbox.id"
+          type="button"
+          class="flex items-center justify-between w-full px-4 py-2 text-left rounded-lg hover:bg-n-alpha-2"
+          @click="onPickInbox(inbox)"
+        >
+          <div class="flex items-center gap-2">
+            <span class="i-ri-phone-fill text-n-slate-10" />
+            <span class="text-sm text-n-slate-12">{{ inbox.name }}</span>
+          </div>
+          <span v-if="inbox.phone_number" class="text-xs text-n-slate-10">
+            {{ inbox.phone_number }}
+          </span>
+        </button>
+      </div>
+    </Dialog>
+  </span>
+</template>