Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/javascript/dashboard/components/widgets/conversation/CannedResponse.vue

@@ -0,0 +1,52 @@
+<script>
+import { mapGetters } from 'vuex';
+import MentionBox from '../mentions/MentionBox.vue';
+
+export default {
+  components: { MentionBox },
+  props: {
+    searchKey: {
+      type: String,
+      default: '',
+    },
+  },
+  emits: ['replace'],
+  computed: {
+    ...mapGetters({
+      cannedMessages: 'getCannedResponses',
+    }),
+    items() {
+      return this.cannedMessages.map(cannedMessage => ({
+        label: cannedMessage.short_code,
+        key: cannedMessage.short_code,
+        description: cannedMessage.content,
+      }));
+    },
+  },
+  watch: {
+    searchKey() {
+      this.fetchCannedResponses();
+    },
+  },
+  mounted() {
+    this.fetchCannedResponses();
+  },
+  methods: {
+    fetchCannedResponses() {
+      this.$store.dispatch('getCannedResponse', { searchKey: this.searchKey });
+    },
+    handleMentionClick(item = {}) {
+      this.$emit('replace', item.description);
+    },
+  },
+};
+</script>
+
+<!-- eslint-disable-next-line vue/no-root-v-if -->
+<template>
+  <MentionBox
+    v-if="items.length"
+    :items="items"
+    @mention-select="handleMentionClick"
+  />
+</template>