Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/helpers/cache_keys_helper.rb

@@ -0,0 +1,15 @@
+module CacheKeysHelper
+  def get_prefixed_cache_key(account_id, key)
+    "idb-cache-key-account-#{account_id}-#{key}"
+  end
+
+  def fetch_value_for_key(account_id, key)
+    prefixed_cache_key = get_prefixed_cache_key(account_id, key)
+    value_from_cache = Redis::Alfred.get(prefixed_cache_key)
+
+    return value_from_cache if value_from_cache.present?
+
+    # zero epoch time: 1970-01-01 00:00:00 UTC
+    '0000000000'
+  end
+end