Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/fields/serialized_field.rb

@@ -0,0 +1,15 @@
+require 'administrate/field/base'
+
+class SerializedField < Administrate::Field::Base
+  def to_s
+    hash? ? data.as_json : data.to_s
+  end
+
+  def hash?
+    data.is_a? Hash
+  end
+
+  def array?
+    data.is_a? Array
+  end
+end