Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/fields/avatar_field.rb

@@ -0,0 +1,9 @@
+require 'administrate/field/base'
+
+class AvatarField < Administrate::Field::Base
+  def avatar_url
+    return data.presence if data.presence
+
+    resource.is_a?(User) ? '/assets/administrate/user/avatar.png' : '/assets/administrate/bot/avatar.png'
+  end
+end