Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/drops/user_drop.rb

@@ -0,0 +1,17 @@
+class UserDrop < BaseDrop
+  def name
+    @obj.try(:name).try(:split).try(:map, &:capitalize).try(:join, ' ')
+  end
+
+  def available_name
+    @obj.try(:available_name)
+  end
+
+  def first_name
+    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
+  end
+
+  def last_name
+    @obj.try(:name).try(:split).try(:last).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
+  end
+end