Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/drops/contact_drop.rb

@@ -0,0 +1,26 @@
+class ContactDrop < BaseDrop
+  def name
+    @obj.try(:name).try(:split).try(:map, &:capitalize).try(:join, ' ')
+  end
+
+  def email
+    @obj.try(:email)
+  end
+
+  def phone_number
+    @obj.try(:phone_number)
+  end
+
+  def first_name
+    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
+  end
+
+  def last_name
+    @obj.try(:name).try(:split).try(:last).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
+  end
+
+  def custom_attribute
+    custom_attributes = @obj.try(:custom_attributes) || {}
+    custom_attributes.transform_keys(&:to_s)
+  end
+end