Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/drops/base_drop.rb

@@ -0,0 +1,13 @@
+class BaseDrop < Liquid::Drop
+  def initialize(obj)
+    @obj = obj
+  end
+
+  def id
+    @obj.try(:id)
+  end
+
+  def name
+    @obj.try(:name)
+  end
+end