Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/drops/account_drop.rb

@@ -0,0 +1,5 @@
+class AccountDrop < BaseDrop
+  def name
+    @obj.try(:name)
+  end
+end

research/chatwoot/app/drops/base_drop.rb

@@ -0,0 +1,13 @@
+class BaseDrop < Liquid::Drop
+  def initialize(obj)
+    @obj = obj
+  end
+
+  def id
+    @obj.try(:id)
+  end
+
+  def name
+    @obj.try(:name)
+  end
+end

research/chatwoot/app/drops/contact_drop.rb

@@ -0,0 +1,26 @@
+class ContactDrop < BaseDrop
+  def name
+    @obj.try(:name).try(:split).try(:map, &:capitalize).try(:join, ' ')
+  end
+
+  def email
+    @obj.try(:email)
+  end
+
+  def phone_number
+    @obj.try(:phone_number)
+  end
+
+  def first_name
+    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
+  end
+
+  def last_name
+    @obj.try(:name).try(:split).try(:last).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
+  end
+
+  def custom_attribute
+    custom_attributes = @obj.try(:custom_attributes) || {}
+    custom_attributes.transform_keys(&:to_s)
+  end
+end

research/chatwoot/app/drops/conversation_drop.rb

@@ -0,0 +1,35 @@
+class ConversationDrop < BaseDrop
+  include MessageFormatHelper
+
+  def display_id
+    @obj.try(:display_id)
+  end
+
+  def contact_name
+    @obj.try(:contact).name.try(:capitalize) || 'Customer'
+  end
+
+  def recent_messages
+    @obj.try(:recent_messages).map do |message|
+      {
+        'sender' => message_sender_name(message.sender),
+        'content' => render_message_content(transform_user_mention_content(message.content)),
+        'attachments' => message.attachments.map(&:file_url)
+      }
+    end
+  end
+
+  def custom_attribute
+    custom_attributes = @obj.try(:custom_attributes) || {}
+    custom_attributes.transform_keys(&:to_s)
+  end
+
+  private
+
+  def message_sender_name(sender)
+    return 'Bot' if sender.blank?
+    return contact_name if sender.instance_of?(Contact)
+
+    sender&.available_name || sender&.name
+  end
+end

research/chatwoot/app/drops/inbox_drop.rb

@@ -0,0 +1,5 @@
+class InboxDrop < BaseDrop
+  def name
+    @obj.try(:name)
+  end
+end

research/chatwoot/app/drops/message_drop.rb

@@ -0,0 +1,12 @@
+class MessageDrop < BaseDrop
+  include MessageFormatHelper
+
+  def sender_display_name
+    @obj.sender.try(:available_name)
+  end
+
+  def text_content
+    content = @obj.try(:content) || ''
+    render_message_content(transform_user_mention_content(content))
+  end
+end

research/chatwoot/app/drops/user_drop.rb

@@ -0,0 +1,17 @@
+class UserDrop < BaseDrop
+  def name
+    @obj.try(:name).try(:split).try(:map, &:capitalize).try(:join, ' ')
+  end
+
+  def available_name
+    @obj.try(:available_name)
+  end
+
+  def first_name
+    @obj.try(:name).try(:split).try(:first).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
+  end
+
+  def last_name
+    @obj.try(:name).try(:split).try(:last).try(:capitalize) if @obj.try(:name).try(:split).try(:size) > 1
+  end
+end