Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/dashboards/access_token_dashboard.rb

@@ -0,0 +1,66 @@
+require 'administrate/base_dashboard'
+
+class AccessTokenDashboard < Administrate::BaseDashboard
+  # ATTRIBUTE_TYPES
+  # a hash that describes the type of each of the model's fields.
+  #
+  # Each different type represents an Administrate::Field object,
+  # which determines how the attribute is displayed
+  # on pages throughout the dashboard.
+  ATTRIBUTE_TYPES = {
+    owner: Field::Polymorphic,
+    id: Field::Number,
+    token: SecretField,
+    created_at: Field::DateTime,
+    updated_at: Field::DateTime
+  }.freeze
+
+  # COLLECTION_ATTRIBUTES
+  # an array of attributes that will be displayed on the model's index page.
+  #
+  # By default, it's limited to four items to reduce clutter on index pages.
+  # Feel free to add, remove, or rearrange items.
+  COLLECTION_ATTRIBUTES = %i[
+    owner
+    id
+    token
+    created_at
+  ].freeze
+
+  # SHOW_PAGE_ATTRIBUTES
+  # an array of attributes that will be displayed on the model's show page.
+  SHOW_PAGE_ATTRIBUTES = %i[
+    token
+  ].freeze
+
+  # FORM_ATTRIBUTES
+  # an array of attributes that will be displayed
+  # on the model's form (`new` and `edit`) pages.
+  FORM_ATTRIBUTES = %i[
+    owner
+    token
+  ].freeze
+
+  # COLLECTION_FILTERS
+  # a hash that defines filters that can be used while searching via the search
+  # field of the dashboard.
+  #
+  # For example to add an option to search for open resources by typing "open:"
+  # in the search field:
+  #
+  #   COLLECTION_FILTERS = {
+  #     open: ->(resources) { resources.where(open: true) }
+  #   }.freeze
+  COLLECTION_FILTERS = {
+    user: ->(resources) { resources.where(owner_type: 'User') },
+    agent_bot: ->(resources) { resources.where(owner_type: 'AgentBot') },
+    platform_app: ->(resources) { resources.where(owner_type: 'PlatformApp') }
+  }.freeze
+
+  # Overwrite this method to customize how access tokens are displayed
+  # across all pages of the admin dashboard.
+  #
+  # def display_resource(access_token)
+  #   "AccessToken ##{access_token.id}"
+  # end
+end