Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/controllers/twilio/callback_controller.rb

@@ -0,0 +1,37 @@
+class Twilio::CallbackController < ApplicationController
+  def create
+    Webhooks::TwilioEventsJob.perform_later(permitted_params.to_unsafe_hash)
+
+    head :no_content
+  end
+
+  private
+
+  def permitted_params # rubocop:disable Metrics/MethodLength
+    params.permit(
+      :ApiVersion,
+      :SmsSid,
+      :From,
+      :ToState,
+      :ToZip,
+      :AccountSid,
+      :MessageSid,
+      :FromCountry,
+      :ToCity,
+      :FromCity,
+      :To,
+      :FromZip,
+      :Body,
+      :ToCountry,
+      :FromState,
+      *Array.new(10) { |i| :"MediaUrl#{i}" },
+      *Array.new(10) { |i| :"MediaContentType#{i}" },
+      :MessagingServiceSid,
+      :NumMedia,
+      :Latitude,
+      :Longitude,
+      :MessageType,
+      :ProfileName
+    )
+  end
+end