Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/controllers/super_admin/users_controller.rb

@@ -0,0 +1,70 @@
+class SuperAdmin::UsersController < SuperAdmin::ApplicationController
+  # Overwrite any of the RESTful controller actions to implement custom behavior
+  # For example, you may want to send an email after a foo is updated.
+
+  def create
+    resource = resource_class.new(resource_params)
+    authorize_resource(resource)
+
+    if resource.save
+      redirect_to super_admin_user_path(resource), notice: translate_with_resource('create.success')
+    else
+      notice = resource.errors.full_messages.first
+      redirect_to new_super_admin_user_path, notice: notice
+    end
+  end
+
+  def update
+    requested_resource.skip_reconfirmation! if resource_params[:confirmed_at].present?
+    super
+  end
+
+  # Override this method to specify custom lookup behavior.
+  # This will be used to set the resource for the `show`, `edit`, and `update`
+  # actions.
+  #
+  # def find_resource(param)
+  #   Foo.find_by!(slug: param)
+  # end
+
+  # The result of this lookup will be available as `requested_resource`
+
+  # Override this if you have certain roles that require a subset
+  # this will be used to set the records shown on the `index` action.
+  #
+  # def scoped_resource
+  #   if current_user.super_admin?
+  #     resource_class
+  #   else
+  #     resource_class.with_less_stuff
+  #   end
+  # end
+
+  # Override `resource_params` if you want to transform the submitted
+  # data before it's persisted. For example, the following would turn all
+  # empty values into nil values. It uses other APIs such as `resource_class`
+  # and `dashboard`:
+  #
+
+  def destroy_avatar
+    avatar = requested_resource.avatar
+    avatar.purge
+    redirect_back(fallback_location: super_admin_users_path)
+  end
+
+  def scoped_resource
+    resource_class.with_attached_avatar
+  end
+
+  def resource_params
+    permitted_params = super
+    permitted_params.delete(:password) if permitted_params[:password].blank?
+    permitted_params
+  end
+
+  # See https://administrate-prototype.herokuapp.com/customizing_controller_actions
+  # for more information
+  def find_resource(param)
+    super.becomes(User)
+  end
+end