Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/controllers/devise_overrides/confirmations_controller.rb

@@ -0,0 +1,34 @@
+class DeviseOverrides::ConfirmationsController < Devise::ConfirmationsController
+  include AuthHelper
+  skip_before_action :require_no_authentication, raise: false
+  skip_before_action :authenticate_user!, raise: false
+
+  def create
+    @confirmable = User.find_by(confirmation_token: params[:confirmation_token])
+    render_confirmation_success and return if @confirmable&.confirm
+
+    render_confirmation_error
+  end
+
+  private
+
+  def render_confirmation_success
+    send_auth_headers(@confirmable)
+    render partial: 'devise/auth', formats: [:json], locals: { resource: @confirmable }
+  end
+
+  def render_confirmation_error
+    if @confirmable.blank?
+      render json: { message: 'Invalid token', redirect_url: '/' }, status: :unprocessable_entity
+    elsif @confirmable.confirmed_at
+      render json: { message: 'Already confirmed', redirect_url: '/' }, status: :unprocessable_entity
+    else
+      render json: { message: 'Failure', redirect_url: '/' }, status: :unprocessable_entity
+    end
+  end
+
+  def create_reset_token_link(user)
+    token = user.send(:set_reset_password_token)
+    "/app/auth/password/edit?config=default&redirect_url=&reset_password_token=#{token}"
+  end
+end