Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/controllers/concerns/microsoft_concern.rb

@@ -0,0 +1,21 @@
+module MicrosoftConcern
+  extend ActiveSupport::Concern
+
+  def microsoft_client
+    app_id = GlobalConfigService.load('AZURE_APP_ID', nil)
+    app_secret = GlobalConfigService.load('AZURE_APP_SECRET', nil)
+
+    ::OAuth2::Client.new(app_id, app_secret,
+                         {
+                           site: 'https://login.microsoftonline.com',
+                           authorize_url: 'https://login.microsoftonline.com/common/oauth2/v2.0/authorize',
+                           token_url: 'https://login.microsoftonline.com/common/oauth2/v2.0/token'
+                         })
+  end
+
+  private
+
+  def scope
+    'offline_access https://outlook.office.com/IMAP.AccessAsUser.All https://outlook.office.com/SMTP.Send openid profile email'
+  end
+end