Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/controllers/concerns/label_concern.rb

@@ -0,0 +1,10 @@
+module LabelConcern
+  def create
+    model.update_labels(permitted_params[:labels])
+    @labels = model.label_list
+  end
+
+  def index
+    @labels = model.label_list
+  end
+end