Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/controllers/application_controller.rb

@@ -0,0 +1,28 @@
+class ApplicationController < ActionController::Base
+  include DeviseTokenAuth::Concerns::SetUserByToken
+  include RequestExceptionHandler
+  include Pundit::Authorization
+  include SwitchLocale
+
+  skip_before_action :verify_authenticity_token
+
+  before_action :set_current_user, unless: :devise_controller?
+  around_action :switch_locale
+  around_action :handle_with_exception, unless: :devise_controller?
+
+  private
+
+  def set_current_user
+    @user ||= current_user
+    Current.user = @user
+  end
+
+  def pundit_user
+    {
+      user: Current.user,
+      account: Current.account,
+      account_user: Current.account_user
+    }
+  end
+end
+ApplicationController.include_mod_with('Concerns::ApplicationControllerConcern')