Restructure omni services and add Chatwoot research snapshot

research/chatwoot/app/controllers/api/v1/widget/conversations_controller.rb

@@ -0,0 +1,102 @@
+class Api::V1::Widget::ConversationsController < Api::V1::Widget::BaseController
+  include Events::Types
+  before_action :render_not_found_if_empty, only: [:toggle_typing, :toggle_status, :set_custom_attributes, :destroy_custom_attributes]
+
+  def index
+    @conversation = conversation
+  end
+
+  def create
+    ActiveRecord::Base.transaction do
+      process_update_contact
+      @conversation = create_conversation
+      conversation.messages.create!(message_params)
+      # TODO: Temporary fix for message type cast issue, since message_type is returning as string instead of integer
+      conversation.reload
+    end
+  end
+
+  def process_update_contact
+    @contact = ContactIdentifyAction.new(
+      contact: @contact,
+      params: { email: contact_email, phone_number: contact_phone_number, name: contact_name },
+      retain_original_contact_name: true,
+      discard_invalid_attrs: true
+    ).perform
+  end
+
+  def update_last_seen
+    head :ok && return if conversation.nil?
+
+    conversation.contact_last_seen_at = DateTime.now.utc
+    conversation.save!
+    ::Conversations::UpdateMessageStatusJob.perform_later(conversation.id, conversation.contact_last_seen_at)
+    head :ok
+  end
+
+  def transcript
+    return head :too_many_requests if conversation.blank?
+    return head :payment_required unless conversation.account.email_transcript_enabled?
+    return head :too_many_requests unless conversation.account.within_email_rate_limit?
+
+    send_transcript_email
+    head :ok
+  end
+
+  def toggle_typing
+    case permitted_params[:typing_status]
+    when 'on'
+      trigger_typing_event(CONVERSATION_TYPING_ON)
+    when 'off'
+      trigger_typing_event(CONVERSATION_TYPING_OFF)
+    end
+
+    head :ok
+  end
+
+  def toggle_status
+    return head :forbidden unless @web_widget.end_conversation?
+
+    unless conversation.resolved?
+      conversation.status = :resolved
+      conversation.save!
+    end
+    head :ok
+  end
+
+  def set_custom_attributes
+    conversation.update!(custom_attributes: permitted_params[:custom_attributes])
+  end
+
+  def destroy_custom_attributes
+    conversation.custom_attributes = conversation.custom_attributes.excluding(params[:custom_attribute])
+    conversation.save!
+    render json: conversation
+  end
+
+  private
+
+  def send_transcript_email
+    return if conversation.contact&.email.blank?
+
+    ConversationReplyMailer.with(account: conversation.account).conversation_transcript(
+      conversation,
+      conversation.contact.email
+    )&.deliver_later
+    conversation.account.increment_email_sent_count
+  end
+
+  def trigger_typing_event(event)
+    Rails.configuration.dispatcher.dispatch(event, Time.zone.now, conversation: conversation, user: @contact)
+  end
+
+  def render_not_found_if_empty
+    return head :not_found if conversation.nil?
+  end
+
+  def permitted_params
+    params.permit(:id, :typing_status, :website_token, :email, contact: [:name, :email, :phone_number],
+                                                               message: [:content, :referer_url, :timestamp, :echo_id],
+                                                               custom_attributes: {})
+  end
+end